Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
To execute all Personal Banking entrenchment activities and meet set Key Performance Indicators (KPIs) (e.g., activation, onboarding, cross-sell, retention, etc.) through an outbound and/or virtual capability in order to reduce client attrition and improve on doing more with Personal Banking clients. To improve client experience through entrenchment.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking
- Closing Date: 2026-07-30
Key Responsibilities
- To execute all Personal Banking entrenchment activities and meet set Key Performance Indicators (KPIs) (e.g., activation, onboarding, cross-sell, retention, etc.) through an outbound and/or virtual capability in order to reduce client attrition and improve on doing more with Personal Banking clients.
- To improve client experience through entrenchment.
Requirements
- Type of Qualification: First Degree
- Field of Study: Business Commerce or equivalent
- Experience Required: Personal Banking, Personal and Private Banking, 3-4 years
- Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
- Behavioural Competencies: Adopting Practical Approaches, Articulating Information, Challenging Ideas, Convincing People, Developing Expertise, Embracing Change, Empowering Individuals, Establishing Rapport, Interpreting Data, Producing Output, Providing Insights, Pursuing Goals
- Technical Competencies: Application & Submission Verification, Banking Process & Procedures, Customer Acceptance & Review, Customer Understanding, Processing, Product Knowledge
How to Apply
To apply, please visit: jobs.smartrecruiters.com
Job Code: 744000135960349
Frequently Asked Questions
What are the typical educational and professional qualifications required for an Entrenchment Banker role in Botswana?
A bachelor's degree in finance, banking, business administration, or a related field is generally preferred. Professional certifications like ACI or relevant banking qualifications can significantly enhance your application. Extensive experience in relationship management, sales, or banking operations is often crucial for this role.
What are the common day-to-day responsibilities of an Entrenchment Banker in Botswana?
Daily tasks involve managing and growing existing client portfolios, identifying cross-selling opportunities, and strengthening client relationships to ensure retention. You will regularly engage with clients to understand their financial needs, provide tailored banking solutions, and contribute to the bank's revenue growth. This also includes preparing proposals, conducting financial reviews, and ensuring compliance with banking regulations.
What is the typical work culture and expectations for an Entrenchment Banker in Botswana?
The work culture in Botswana's banking sector is professional, client-focused, and often fast-paced, emphasizing strong ethical conduct and relationship building. Expectations include proactive client engagement, meeting sales targets, maintaining high service delivery, and adhering to local compliance standards. Punctuality, strong interpersonal skills, and a commitment to continuous learning are highly valued.
What are the realistic career progression and growth paths for an Entrenchment Banker within a bank in Botswana?
An Entrenchment Banker can progress to senior relationship manager roles, team leader positions, or specialize in specific client segments like Corporate or High-Net-Worth. Opportunities also exist to move into product development, credit management, or branch management within the bank. Continuous professional development and consistent performance are key for upward mobility.
What kind of typical benefits package can one expect for an Entrenchment Banker role in Botswana?
Standard benefits usually include a competitive annual leave allowance and comprehensive medical aid coverage, often with options for family inclusion. Most established banks in Botswana offer a robust pension fund scheme to ensure long-term financial security for their employees. Performance-based incentives and opportunities for professional development are also common.
How should I apply for this role, and what do employers in Botswana look for in an Entrenchment Banker?
Applications typically involve submitting a detailed CV and a compelling cover letter highlighting your relevant experience and client management skills. Employers in Botswana look for strong communication and negotiation skills, a proven track record in client relationship management, and a deep understanding of financial products and services. A strong network and a commitment to contributing to local economic growth are also highly valued.
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