To coach and mentor restaurant managers in optimal restarant management for maximum revenue generation whilst ensuring compliance of all operational, brand and legal requirements

Responsibilities

• Must have knowledge on restaurant operations including people, product and customer processes
• To mentor the operational indicators of the restaurant, as well of the CAR reports for the system auditors and communicate results to the management team and develop & manage an action plan to improve results and meet Nandos standards
• To ensure and facilitate compliance of all operational standards
• Follow appropriate breach protocol in conjunction with the Operations Manager in the event of Non compliance to brand standards
• To manage customer complaints and ensure that they have been adequately resolved whithin the brand standard time frames
• To conduct auditors on the back Office system to ensure that turnover is being accurately reported
• Assist in any special projects that may arise as well as suggesting ways of improving store turnover

The applicant must possess at least a Diploma or Degree in Tourism and Hospitality as well as a valid drivers license. A background in Trainning and/valid BQA accreditation and regional Management Experience will be an added advantage.Minimum 5 years required.

If you feel you meet the above requirements and can make a positive contribution to the company, send your CV, Cover letter and references to the following address

Human Resources Manager

P/Bag BO 270

Bontleng

Gaborone

Or email to [email protected]

Closing Date:31 January 2019