Job Summary
- Employer: LIBERTY Standard Bank Group
- Job Type: Contract
- Location: Maun, Botswana
- Category: Administrative
- Closing Date: 2026-09-11
Key Responsibilities
- Welcoming and assisting clients, visitors, and stakeholders in a professional and courteous manner.
- Capturing and processing new business applications, policy amendments, renewals, and related administrative data accurately on company systems.
- Answering incoming telephone calls and directing enquiries to the appropriate department, consultant, or service provider.
- Scheduling and coordinating appointments for clients, insurance advisors, and brokers.
- Receiving, reviewing, and processing documentation, including policy applications, claims forms, and customer correspondence.
- Providing clients with accurate information regarding insurance products, policy benefits, claims procedures, and company services.
- Maintaining and updating customer records and contact information within internal systems and databases.
- Managing incoming and outgoing emails, correspondence, and general office communication.
- Assisting with claims administration by ensuring all required forms and supporting documents are complete and submitted to the relevant department.
- Processing premium payments, issuing receipts, and maintaining accurate payment records where applicable.
- Ensuring the reception area is well-organized, professional, and welcoming at all times.
- Delivering exceptional customer service while maintaining confidentiality and compliance with company policies and procedures.
Requirements
- Certificate of Proficiency (COP) in Insurance.
- Relevant Bachelor’s Degree.
- 1 to 2 years’ experience in an insurance operations or similar administrative environment.
- Sound knowledge of administrative processes and procedures.
- Strong business administration and operational support skills.
- Excellent attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Good communication and stakeholder management skills.
- Ability to prioritise tasks and meet deadlines.
- Proficiency in Microsoft Office applications.
- Customer Orientation
- Relationship Management and Networking
- Integrity
- People Management and Empowerment
- Teamwork and Cooperation
- Commitment to Higher Purpose
- Business Administration Skills
- Operations Administration
- Data Reconciliation and Reporting
- Financial Administration
- Compliance and Governance Awareness
How to Apply
About the Company
LIBERTY Standard Bank Group represents the long-standing bancassurance partnership between Standard Bank Botswana and Liberty Holdings, delivering integrated insurance and investment solutions to clients across Botswana. Operating through Standard Bank's branch network in Gaborone, Francistown, and other urban centres, the entity provides life cover, retirement annuities, and wealth management products tailored to the local market. The group leverages Standard Bank's established banking infrastructure in Botswana to distribute Liberty's insurance offerings, creating a one-stop financial services experience for Batswana. Its presence in Botswana reflects the broader regional collaboration between the two financial brands across Southern Africa.
Integrated financial services through the Standard Bank and Liberty partnership in Botswana.
Frequently Asked Questions
What qualifications are typically required for a Front Desk Administrator role in Botswana?
Applicants usually need a BGCSE certificate and a diploma or degree in Business Administration or a related field. Proficiency in Microsoft Office and strong communication skills in both English and Setswana are highly valued.
What are the day-to-day responsibilities for this position?
The role involves managing the reception area, handling client inquiries, and coordinating office schedules. You will also be responsible for directing visitors to the correct departments and managing incoming correspondence.
What is the work culture and expectation for administrative roles in the Botswana financial sector?
Professionalism and a polished appearance are strictly expected due to the corporate nature of the banking and insurance industry. Punctuality and a high level of courtesy toward clients are critical for success in this environment.
What are the typical benefits provided for this type of role in Botswana?
Standard packages often include medical aid, a pension fund, and annual leave as per the Botswana Employment Act. Some employers may also provide performance-based bonuses or transport allowances.
What are the realistic career growth paths for a Front Desk Administrator?
Experienced administrators can progress into Office Management, Executive Assistant roles, or specialized Human Resources positions. Many use this role as a stepping stone to enter operational or client relationship management within the group.
How should I apply and what do employers in Botswana look for in a candidate?
Apply through the official company portal or designated recruitment channels with a tailored CV and cover letter. Employers look for candidates who demonstrate strong organizational skills and a proven track record of reliability.
