Job Summary
- Employer: Lush & Luxe Beauty Spa
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Customer Service
- Closing Date: 2026-10-28
Key Responsibilities
- Welcome clients and manage bookings and enquiries via phone, WhatsApp and social media.
- Create, schedule and publish social media content, including captions, photos and short videos.
- Coordinate promotional artwork and campaigns with the graphic designer.
- Follow up on enquiries, track bookings and support daily reception duties.
Requirements
- Confident, professional and excellent with clients.
- Comfortable using social media for business and creating content on your phone.
- A clear communicator who is organised, reliable and takes initiative. Available to work flexibly, including some weekends.
- Experience in customer service, hospitality, beauty or social media is an advantage.
How to Apply
Phone: +267 78118080
Frequently Asked Questions
What qualifications or education do I need to apply for a Front Desk & Marketing Officer role at a beauty spa in Botswana?
Most employers prefer a minimum of a BGCSE or equivalent, with additional qualifications in marketing, business administration, or hospitality being advantageous. Certifications in digital marketing, customer service, or beauty therapy from institutions like BOCODOL or local colleges can strengthen your application. Proficiency in English and Setswana is typically essential for client communication.
What are the typical day-to-day responsibilities of this combined role?
You will manage front desk operations including appointment scheduling, client check-ins, and phone enquiries while also creating social media content, promoting services, and coordinating marketing campaigns. The role requires balancing administrative duties with proactive efforts to attract and retain clients. You may also handle cash-ups, stock updates, and maintaining client databases.
How does workplace culture and employer expectations differ in Botswana's beauty and wellness industry?
Botswana employers value punctuality, professional appearance, and respectful communication with clients from diverse backgrounds. Hierarchical structures are common, so deference to management and willingness to take initiative are both appreciated. Building personal relationships with regular clients is often expected as part of service excellence.
What career progression opportunities exist for someone in this role?
With experience, you can advance to Spa Manager, Operations Coordinator, or Marketing Manager positions within larger wellness chains or hospitality groups. Some professionals transition into owning their own spa or consultancy businesses. Continuous upskilling in management, advanced marketing, or beauty therapy expands your prospects locally and regionally.
What benefits are typically offered for full-time customer service roles in Botswana?
Benefits vary by employer but often include annual leave as prescribed by Botswana labour law, paid public holidays, and sometimes medical aid or pension contributions after probation. Smaller spas may offer service discounts rather than comprehensive packages. Always clarify benefits during the interview process as practices differ significantly across establishments.
How should I apply and what do Botswana employers look for in candidates?
Submit a concise CV with a professional photograph and tailored cover letter via email or in person, following the specific instructions in the job advertisement. Employers prioritise candidates with demonstrated customer service experience, social media literacy, and a polished, well-groomed presentation. Including a portfolio of any marketing content you have created can distinguish your application.
