FRONT DESK OFFICER – Botswana Housing Corporation

VACANCY

Botswana Housing Corporation is a parastatal under the Ministry of Water and Human Settlement with mandate to provide for the housing, office and other building needs of the government and local authorities. The Corporation is inviting candidates with proven strong business acumen and impeccable integrity to apply for the following position:
Front Desk Officer (2)

(Permanent, 1 Position in Gaborone)

Purpose of the Role

To effectively manage the Corporation’s front desk or switchboard and serve as the first contact officer for the Corporation’s customers.
Minimum Position Requirements

Qualifications

* Certificate in Marketing/ Communications, Business Administration/ Management, and related fields.

Experience

* Minimum of one (1) year of experience as a marketing/communications/ administration/customer front desk/cashier/receptionist preferably in a service industry.

Principal Accountabilities

* Contributes to the development and execution of departmental strategies by identifying initiatives to enhance the Corporation’s image and branding and effectively communicating relevant Corporate issues and achievements as needed.
* Greets persons entering BHC, provide information about the Corporation, and provide basic guidance to customers on employees/services/products and directs or escorts them as per their needs.
* Ensures that the reception area is always clean and well organised, i.e., booklets, brochures, magazines etc in the reception area are always up to date.
* In the absence of key stakeholders, assist clients/customers by providing essential information, where possible.
* Schedules space or equipment for special programmes/meetings and resolves a variety of requests.
* Performs administrative support tasks such as proof reading, transcribing correspondence and data.
* Operates telephone switchboard to answer, screen or forward calls, providing information, taking messages, and scheduling appointments.
* Implements and maintains procedures and administrative systems.
* Receives and opens mail as well as opens/screens and responds from clients and advises on suitable resolutions.
* Keeps a record/register of all mail going out to customers and receives mail from customers and directs to Records Management Unit.
* Ensures the mail log and address book is current to manages performance reviews.
* Performs such other duties as directed by supervisor.

Competencies

* Relationship Management
* Multi-tasking
* Values and Ethics
* Customer Service Orientation
* Teamwork
* Accountability
* Self-Management
* Emotional Intelligence
* Communication Effectiveness
* Quality Orientation
* Task Management
* Decision Making
* Change Management