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1 week ago
Afro Ventures Botswana (Pty) Ltd T/A andBeyond requires a capable, stable, and energetic General Manager. andBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as care of both communities and the environment.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality
- Closing Date: 2026-05-08
Key Responsibilities
- Oversee all aspects of guest services to ensure each guest enjoys a personalized and memorable experience that aligns with our 5-star standards.
- Continuously seek opportunities to enhance guest satisfaction and exceed expectations through innovative service offerings and attention to detail
- Ensuring 5-star guest experiences
- Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever-changing business environment
- Compilation of budgets and financial controls including month end processes and payroll
- Operational business reports to the Regional Manager
- Oversight of all the departments at lodge level
- Ensure inter-lodge communications and co-operation are maximised.
- Hosting of travel agents and VIP’s
- Staff skills development and empathy
- Responsible for health and safety implementation
- Drive community development projects in conjunction with Wild Impact
- Ensure sustainability goals are met and standards are maintained.
- Know how to work in remote communities with tribal leadership with project implementation
- Business efficiencies – cost control, local produce, quality of product
Requirements
- A diploma/degree in Tourism Management, Hospitality or equivalent
- Knowledge of Microsoft programs
- Minimum of 10 years’ experience in a hospitality management position
- Valid Drivers’ Licence
- An outgoing, warm, friendly personality, with good command of the English language and exceptional communication skills
- The ability to work under pressure the self-motivation to meet deadlines.
- High energy levels and great staff motivator
- Passionate about creating memorable experiences for individuals.
- Good interpersonal skills and superb attention to detail
- Excellent financial acumen
- Willingness and ability to share information, and to teach and inspire others.
- Must be willing to work extensively in remote areas. This is not a town-based position.
- Good knowledge of Southern African countries
- 5 Star Food & Bev Knowledge
- Corporate Social Responsibility
How to Apply
Apply Afro Ventures (Pty) Ltd T/A andBeyond. Postal Address: Private Bag BO34, Boseja, Maun. Physical Address: Plot 536, Mathiba Road, Maun. Contact number: 6861979.
About the Company
Afro Ventures Botswana (Pty) Ltd T/A andBeyond is a prominent luxury experiential travel company with a significant operational presence in Botswana. This entity manages and operates several high-end safari lodges and camps, including those within the iconic Okavango Delta and Chobe National Park, under the globally recognized andBeyond brand. Specializing in conservation-led tourism, the company is dedicated to offering unparalleled safari experiences while actively contributing to the preservation of Botswana's rich biodiversity. Through its activities, Afro Ventures Botswana generates local employment and fosters community development initiatives across its areas of operation. It is committed to a philosophy of 'Care of the Land, Care of the Wildlife, Care of the People' within Botswana's tourism sector.
Crafting extraordinary luxury safari experiences in Botswana's wilderness.
Frequently Asked Questions
What qualifications and experience are typically required for a General Manager role in Botswana's hospitality sector?
Candidates usually need a bachelor's degree in hospitality management, business administration, or a related field. Extensive progressive experience in hotel or lodge operations, including significant leadership roles, is highly valued. Practical experience overseeing diverse departments is often prioritized.
What are the common day-to-day responsibilities of a General Manager at a hospitality establishment in Botswana?
General Managers oversee all aspects of daily operations, ensuring guest satisfaction, staff management, and financial performance. This includes maintaining service standards, managing budgets, and complying with local regulations and safety protocols.
What is the typical work culture like, and what are key expectations for a General Manager in the Botswanan hospitality industry?
The work culture often values professionalism, strong interpersonal skills, and a collaborative approach with local staff. Employers expect leadership that fosters team development, cultural sensitivity, and a commitment to delivering exceptional customer experiences.
What are the realistic career progression paths for a General Manager in the hospitality industry in Botswana?
Successful General Managers often advance to multi-property management roles, regional director positions, or corporate leadership within larger hospitality groups. Gaining experience across different property types and demonstrating strong strategic planning capabilities can facilitate growth.
What typical benefits package can a General Manager expect in the Botswanan hospitality sector?
A standard benefits package usually includes medical aid, pension fund contributions, and annual leave entitlements as per Botswanan labor law. Some establishments may also offer accommodation, transport allowances, or performance-related bonuses.
How should one apply for a General Manager position in Botswana, and what do employers typically look for in candidates?
Applications generally require a comprehensive CV detailing experience, a strong cover letter, and professional references. Employers prioritize proven leadership, operational acumen, financial management skills, and a demonstrated ability to manage a diverse team effectively in a local context.