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3 hours ago
Job Vacancies (Tenable in Gaborone)
Responsible for the development and implementation of strategies and plans that facilitate support to claimants’ needs to ensure the efficient and effective delivery of quality medical care and rehabilitation to accord claimants Best Chance To Normal Life in accordance with the MVA Fund Act of 2007 and MVA Fund Regulations 2008. The position ensures delivery of the claimants’ services through the Head Office, Branches and Mobile Offices.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Customer Service
- Closing Date: 2026-07-17
Requirements
- Degree in health qualifications such as Medicine, Allied or Nursing plus a Master’s Degree in any related field.
- At least 10 years’ post graduate qualification experience in a medical, welfare or rehabilitation field, with demonstrable leadership at a senior managerial level.
- Experience of leading, managing and delivering compensation, welfare and rehabilitation to claimants.
- Strong customer services, administration and management skills.
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Formulating Strategies and Concepts
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
How to Apply
Candidates who meet the above requirements should send their applications, including detailed CVs, Certified copies of certificates and names of three referees to:
Postal Address:
Senior Manager Human Capital
Motor Vehicle Accident Fund
Private Bag 00438
GABORONE
Email: recruitment@mvafund.bw
Closing Date: 17TH JULY 2026 at 16:30 hours
About the Company
The Motor Vehicle Accident Fund (MVA Fund) is a statutory body established in Botswana under the Motor Vehicle Accident Fund Act. Operating exclusively within Botswana, its primary mandate is to provide social security protection and financial compensation to individuals injured or bereaved as a result of road accidents. The Fund covers medical treatment, rehabilitation services, loss of income, and funeral expenses for eligible claimants across Botswana. Beyond direct compensation, the MVA Fund actively engages in road safety education and accident prevention initiatives to foster safer roads for all citizens.
Caring for Victims of Road Accidents.
Frequently Asked Questions
What are the typical educational qualifications and certifications required for a General Manager Customer Services role at the MVA Fund in Botswana?
Candidates usually need a Bachelor's degree in Business Administration, Marketing, Public Relations, or a related field, often complemented by a Master's degree or professional certification in customer service management. Extensive experience in a senior customer service leadership role, particularly within financial services or public sector organizations, is highly valued.
What are the common day-to-day responsibilities of a General Manager Customer Services at the MVA Fund?
This role involves overseeing all customer service operations, developing and implementing service strategies, and managing a team to ensure claimant satisfaction and efficient claim processing. Key duties include setting service standards, resolving escalated issues, and driving continuous improvement in customer experience.
What is the typical work culture and what are the general expectations for a management role within a parastatal organization like the MVA Fund in Botswana?
The work culture often emphasizes professionalism, adherence to public service ethics, and accountability, with a strong focus on compliance and governance. Managers are expected to lead with integrity, foster a collaborative environment, and contribute to the organization's mandate of serving the public effectively.
What are the realistic career progression and growth paths for a General Manager Customer Services within a parastatal like the MVA Fund in Botswana?
Successful general managers may progress to executive leadership positions within the MVA Fund itself, such as Chief Operating Officer or Head of Corporate Services. Opportunities may also exist to transition to similar senior roles in other parastatal organizations or large private sector entities focused on service delivery in Botswana.
What typical benefits can one expect from a General Manager position at a parastatal like the MVA Fund in Botswana?
Benefits generally include competitive leave allowances, comprehensive medical aid coverage, and a robust pension scheme. Other perks might involve a company car or car allowance, and professional development opportunities, aligning with typical parastatal packages.
How should one apply for such a senior role in Botswana, and what do employers like the MVA Fund look for in candidates?
Applications typically require a detailed CV, cover letter, and certified copies of qualifications, often submitted online or via email as specified in the job advert. Employers look for strong leadership skills, a proven track record in customer service management, and a deep understanding of the local context and regulatory environment.