Museum Café is seeking an experienced, dynamic, and results-driven General Manager to lead our operations and deliver exceptional hospitality experiences.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-07-28
Key Responsibilities
- Oversee the day-to-day operations of the café.
- Lead and motivate staff to achieve excellent customer service standards.
- Manage financial performance, budgets, and cost control.
- Develop and implement strategies to increase revenue and profitability.
- Ensure compliance with food safety, health, and operational standards.
- Maintain high standards of food quality, service, and guest satisfaction.
- Build strong relationships with clients, suppliers, and other stakeholders.
Requirements
- Bachelor’s Degree in Hotel Management, Hospitality Management, or a closely related field.
- Minimum of five (5) years’ proven management experience in a hotel, restaurant, café, or hospitality environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Sound financial and business management skills.
- Ability to work under pressure and make effective decisions.
- Strong problem-solving and organizational skills.
- Proficiency in Microsoft Office and hospitality management systems will be an added advantage.
How to Apply
Apply by email: museumcafebw@gmail.com
Frequently Asked Questions
What are the typical qualifications and certifications required for a General Manager role at a Museum Café in Botswana?
A Diploma or Degree in Hospitality Management, Business Administration, or a related field is commonly sought. Employers also value certifications in food hygiene, first aid, and customer service, reflecting a commitment to operational standards and safety.
What are the common day-to-day responsibilities of a General Manager for a Museum Café in Botswana?
Daily responsibilities include overseeing all café operations, managing staff performance, ensuring exceptional customer satisfaction, and monitoring inventory and financial performance. You'll also ensure strict adherence to local health regulations and maintain a high standard of food and beverage service.
What are the key aspects of work culture and expectations for a General Manager in Botswana's hospitality sector?
Punctuality, respect for hierarchy, and a collaborative spirit are highly valued in Botswana's professional environment. Employers expect strong leadership, adaptability to local customer preferences, and a commitment to nurturing local talent within the team.
What are the realistic career progression paths for a General Manager of a Museum Café in Botswana?
Successful General Managers can progress to multi-unit management roles within larger hospitality groups or potentially move into regional operations management positions. Opportunities also exist to transition into roles focusing on hospitality consultancy or specialized F&B directorships within the industry.
What kind of typical benefits package can a General Manager expect for a role like this in Botswana?
Standard benefits often include annual leave, sick leave, and contributions to a medical aid scheme, as mandated or commonly offered by employers. Some employers may also offer a provident fund or pension scheme, along with performance-based bonuses.
How should one best apply for a General Manager position in Botswana, and what qualities do employers typically seek?
Applications typically involve submitting a comprehensive CV and cover letter highlighting relevant experience and leadership skills. Employers in Botswana often look for candidates with proven operational management experience, strong communication abilities, and an understanding of local market dynamics and customer service excellence.