Museum Café is seeking an experienced, dynamic, and results-driven General Manager to lead our operations and deliver exceptional hospitality experiences.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-07-28
Key Responsibilities
- Oversee the day-to-day operations of the café.
- Lead and motivate staff to achieve excellent customer service standards.
- Manage financial performance, budgets, and cost control.
- Develop and implement strategies to increase revenue and profitability.
- Ensure compliance with food safety, health, and operational standards.
- Maintain high standards of food quality, service, and guest satisfaction.
- Build strong relationships with clients, suppliers, and other stakeholders.
Requirements
- Bachelor’s Degree in Hotel Management, Hospitality Management, or a closely related field.
- Minimum of five (5) years’ proven management experience in a hotel, restaurant, café, or hospitality environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Sound financial and business management skills.
- Ability to work under pressure and make effective decisions.
- Strong problem-solving and organizational skills.
- Proficiency in Microsoft Office and hospitality management systems will be an added advantage.
How to Apply
Apply by email: museumcafebw@gmail.com
Frequently Asked Questions
What qualifications and experience are typically required for a General Manager role in a Museum Café in Botswana?
Candidates usually need a diploma or degree in Hospitality Management, Business Administration, or a related field. Extensive experience in food and beverage management, including leadership roles, is highly valued. Practical certifications in food safety and hygiene are also often essential.
What are the primary day-to-day responsibilities for a General Manager of a Museum Café in Botswana?
You would oversee daily café operations, manage staff, ensure customer satisfaction, and maintain high standards of food quality and service. Key duties also include inventory management, financial oversight, and compliance with local health regulations. Effective marketing and promotional activities for the café are also often part of the role.
What aspects of Botswana's work culture should a General Manager of a café be aware of?
Botswana's work culture often emphasizes respect, teamwork, and strong interpersonal relationships among colleagues and with customers. Punctuality and commitment to service excellence are highly regarded, and effective communication is crucial for success. Building trust and a positive work environment through consistent leadership is also important.
What are the typical career progression opportunities for a General Manager of a Museum Café in Botswana?
Successful General Managers might progress to overseeing multiple F&B outlets or even broader operational roles within larger hospitality groups. Developing strong leadership, financial acumen, and a proven track record can open doors to corporate management positions in the sector. Further education or specialized training can also enhance advancement prospects.
What common benefits can a General Manager expect from a hospitality role in Botswana?
Typical benefits often include statutory annual leave, sick leave, and possibly a medical aid contribution from the employer. Some employers may also offer a pension fund contribution, performance-based bonuses, or staff meal allowances. Specific benefits can vary significantly by employer and negotiation.
What do employers in Botswana typically look for when hiring for a General Manager of a Museum Café, and how should one apply?
Employers seek candidates with proven leadership skills, financial acumen, a strong customer service orientation, and a good understanding of local food and beverage trends. Applications usually require a detailed CV and cover letter outlining relevant experience and qualifications, often submitted online or directly to the institution. Highlighting your ability to manage diverse teams and adapt to local market needs is beneficial.