Support the delivery of automated customer insights and analytics across core banking divisions, enabling fact-based decision making. The Manager translates data into standardised reports, dashboards, and actionable recommendations, while supervising the day-to-day work of the analytics team under the direction of the Group Head of Digital and Data.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking
- Closing Date: 2026-05-09
Key Responsibilities
- Manage the end-to-end delivery of analytics outputs, including reports, dashboards, and ad hoc analyses across business units
- Develop and maintain automated monthly and quarterly reports providing key customer and product insights to support fact-based decision making
- Ensure data accuracy, consistency, and timeliness across all analytics deliverables
- Support the translation of key customer insights into actionable recommendations that improve customer experience
- Supervise and mentor Data Analysts and Junior Data Scientists within the team, providing day-to-day direction and quality oversight
- Support the Group Head in developing and executing a talent development plan for the analytics team.
- Conduct regular performance check-ins and contribute to team performance reviews.
- Maintain and optimise analytics infrastructure including dashboards, reporting pipelines, and data visualisation tools.
- Support the assessment and onboarding of new datasets, data collection tools, and analytical platforms.
- Ensure compliance with Group data governance standards, data quality principles, and security requirements in all analytics work
- Build and maintain working relationships with business stakeholders across divisions to understand analytics needs and priorities.
- Present insights and recommendations clearly to both technical and non-technical audiences.
- Collaborate with cross-functional teams on analytical projects and initiatives across the Group.
- Identify and implement improvements to analytical processes, tools, and methodologies.
- Stay current with developments in data analytics, visualisation, and digital banking trends in the African market.
- Contribute to ideas generation for research and development within the analytics team
- Support the Group Head in responding to business development opportunities and internal project requests.
Requirements
- Bachelor’s Degree in Computer Science, Mathematics, Statistics, Econometrics, Data Analytics, or a related quantitative discipline.
- Postgraduate qualification or coursework in Data Analytics, Data Science, or Business Intelligence will be an advantage.
- 5 Minimum 4-6 years of experience in an analytical or data-focused role.
- At least 2 years in a supervisory or team lead capacity.
- Proven experience translating large datasets and relational databases into actionable business insights.
- Experience developing and maintaining automated reports and dashboards.
- Experience implementing data collection tools or digital survey instruments for customer data.
- Exposure to advanced analytics programmes or data science environments.
- Experience in a banking or regulated financial services environment will be an advantage.
- Certification in Data Analytics, Business Intelligence, or a relevant data platform (e.g. Google Data Analytics, Microsoft Power BI, Tableau Desktop Specialist) is preferred.
- Solid knowledge of data analytics and visualisation tools including Python, R, SQL, SAS, Tableau, or Power BI
- Good understanding of customer insights as part of digital and business strategy
- Awareness of digitisation trends in Africa and the broader banking sector
- Understanding of retail and digital banking customer behaviour and market trends in Africa
- Familiarity with data governance frameworks and data quality standards
Salary
A competitive remuneration package will offered to the suitable candidate
How to Apply
Closing Date: 09 May 2026. Application email: grouprecruitment@letshego.com Disclaimer: Only shortlisted candidates will be contacted. Letshego Contact number: 364 3000 Remuneration: A competitive remuneration package will offered to the suitable candidate Interested applicants should forward their Curriculum Vitae to the provided email by indicating the position they are applying for on the subject of the email: Ref: Group Data Insights & Analytics Manager
REF Code: Group Data Insights & Analytics Manager
About the Company
Letshego Holdings Limited is a microfinance holding company with its headquarters in Gaborone, Botswana and is listed on the Botswana Stock Exchange (BSE). Letshego is a Setswana word meaning “Support”.
Website: https://www.letshego.com/botswana
Frequently Asked Questions
What are the typical qualifications and certifications needed for a Ground Data Insights and Analytics Manager role in Botswana's banking sector?
A bachelor's degree in statistics, computer science, data science, or a related quantitative field is generally required. Professional certifications in data analytics platforms (e.g., SQL, Python, R, Power BI, Tableau) or business intelligence are highly advantageous to demonstrate practical skills. Further education like a Master's degree or a relevant certification from a recognized institution can strengthen your application.
What would be the common day-to-day responsibilities for a Ground Data Insights and Analytics Manager at a financial institution in Botswana?
Daily tasks involve collecting, cleaning, and analyzing various data sources to identify trends and actionable insights relevant to business operations and customer behaviour. You would also be responsible for developing and maintaining data models, creating reports and dashboards, and presenting findings to stakeholders to support strategic decision-making. Collaboration with different departments to understand their data needs and provide data-driven solutions is also a key aspect of the role.
What is the typical work culture and what are the expectations for a manager in a financial services company in Botswana?
The work culture in Botswana's financial sector often emphasizes professionalism, respect, and a collaborative approach. Managers are expected to be proactive, demonstrate strong leadership, and adhere to regulatory compliance while fostering a productive team environment. Punctuality, strong work ethic, and a commitment to continuous learning are highly valued.
What are the realistic career progression or growth paths for a Ground Data Insights and Analytics Manager in Botswana's banking industry?
This role can lead to senior positions such as Head of Data Analytics, Chief Data Officer, or other strategic management roles within the financial institution. Growth often involves specializing in areas like predictive analytics, machine learning, or expanding into broader business intelligence and strategic planning. Continuous skill development and leadership experience are crucial for advancing your career in this dynamic field.
What typical benefits can a Ground Data Insights and Analytics Manager expect from a reputable financial institution in Botswana?
Most reputable financial institutions in Botswana offer competitive benefits packages, including comprehensive medical aid schemes, provident or pension funds, and annual leave allowances as per local labor laws. Other common benefits may include life assurance, disability benefits, and opportunities for professional development and training. Specifics can vary by employer, so it's best to inquire during the interview process.
How should one typically apply for such a role in Botswana, and what do employers generally look for in candidates?
Applications typically involve submitting a detailed CV and a cover letter online through the company's career portal or professional networking sites. Employers in Botswana's financial sector seek candidates with a strong academic background, proven analytical skills, relevant work experience, and a clear understanding of data governance and compliance. Demonstrating problem-solving abilities, strong communication skills, and an eagerness to contribute to business strategy are also highly valued.