Lead communications and consumer affairs to safeguard consumer interests and build trust in the financial sector. Oversee complaints management, including complex case resolution, and ensure fair outcomes. Drive consumer protection initiatives and financial literacy programmes. Manage departmental resources to deliver on the Authority’s mandate.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Communications
- Closing Date: 2026-05-24
Key Responsibilities
- Maintain confidentiality and aware of sensitive situations
- Professionalism and adherence to good work ethics
- Question status quo / conventional approaches and encourage new ideas and innovation for progress
- Develop and manage a medium sized budget
- Deal with multiple large-scale strategic and long-term programmes, projects and initiatives
- Insight into fundamental financial principles and procedures
Requirements
- A Masters Degree in Communications or related field from a recognised institution with at least 10 years of similar experience. This includes a minimum of 3-4 years in a middle management role
- Alternatively, a Bachelors Degree with at least 12 years of similar experience. This includes a minimum of five (5) years in a middle management position
- Membership of an internationally recognised institute of communication
- Experience in a Financial Regulatory environment is required.
- Consumer protection and complaints management experience would be an added advantage.
- Best practices in complaints management and consumer protection
- Proficient in the use of computers and software relevant to the position
- Apply interpersonal styles/methods to develop, motivate and empower individuals to achieve goals
- Maintain quality whilst working under pressure and adhering to deadlines
- Organisational awareness with an understanding of how to engage the Authority to get things done
How to Apply
Interested candidates who meet the requirements are invited to submit; Applications, CV, certified copies of their academic qualifications.
The names of and contact details of two referees (2) who know you in a capacity to comment on your suitability for the position applied for. One of the referees should be either your current or previous employer.
Preference will be given to qualifying citizen applicants. Further, kindly note that only shortlisted applicants will be responded to.
All applications referencing the positions applied for should be sent to the following email address: recruitment@nbfira.org.bw
The Authority will process your personal data solely for recruitment purposes in accordance with the Privacy Policy on our website. Should you wish to access, correct, or delete your personal data, contact us on the above email.
Closing date of applications is on May 24, 2026 at latest by 17:00hrs.
The names of and contact details of two referees (2) who know you in a capacity to comment on your suitability for the position applied for. One of the referees should be either your current or previous employer.
Preference will be given to qualifying citizen applicants. Further, kindly note that only shortlisted applicants will be responded to.
All applications referencing the positions applied for should be sent to the following email address: recruitment@nbfira.org.bw
The Authority will process your personal data solely for recruitment purposes in accordance with the Privacy Policy on our website. Should you wish to access, correct, or delete your personal data, contact us on the above email.
Closing date of applications is on May 24, 2026 at latest by 17:00hrs.