The trainer will enhance staff capabilities and ensure consistently high levels of guest satisfaction. The role focuses on instilling a culture of service excellence, reinforcing best practices, and aligning training initiatives with the company’s mission and operational goals.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality
- Closing Date: 2026-07-10
Key Responsibilities
- Design and execute structured training programs covering customer service, hospitality best practices, housekeeping, front-of-house operations, and safety protocols.
- Customize training sessions to address lodge-specific needs and challenges.
- Utilize interactive learning methodologies to engage employees and maximize retention.
- Provide ongoing support and mentorship to staff, promoting growth in their hospitality skills and enhancing their commitment to guest service.
- Provide hands-on guidance and one-on-one coaching to enhance service delivery skills.
- Identify and nurture high-potential employees for leadership development.
- Regularly audit service & housekeeping teams within the lodges, assessing performance and compliance with service standards, and Conduct regular audits and mystery guest evaluations to assess service quality and adherence to company standards
- Monitor progress through training impact assessments and key performance indicators (KPIs), constructive feedback to the service and standards department.
- Collaborate with lodge management to analyze skill gaps and operational challenges.
- Develop tailored training plans to address performance deficiencies.
- Manage annual training plans and budgets
- Collaborate with lodge management to analyze skill gaps and operational challenges.
- Develop digital and printed reference materials for staff use.
- Keep up with industry trends to introduce innovative training solutions.
- Prepare detailed training reports, progress assessments, and recommendations for leadership.
- Promote a culture of continuous learning through refresher courses and workshops
- Work closely with HR to align training programs with employee development initiatives and performance management.
- Support operational teams in implementing training recommendations and tracking improvement
- Provide insights and training in food and beverage operations and service, ensuring staff are knowledgeable and capable in this area.
- Conduct specialized training on restaurant service, menu knowledge, wine pairing, and dietary requirements.
- Enhance staff confidence in handling guest interactions related to food and beverage services.
Requirements
- Degree or diploma in Hospitality, Training or a related field.
- Certified Trainer accreditation
- Minimum five (5) years’ work experience in similar environment
- Organizational Skills: Strong ability to prioritize training needs, manage time efficiently, and meet deadlines
- Interpersonal Skills: Excellent communication and collaboration skills, with an ability to work well within a team.
- Hospitality Expertise: Extensive knowledge of hospitality operations, service excellence, and industry trends.
- Attention to Detail: Keen eye for detail to identify gaps in service delivery and training needs.
- Food & Beverage Knowledge: Solid understanding of food and beverage management, with experience in restaurant operations being advantageous
- HR Acumen: Good understanding of HR principles related to skills development and employee welfare.
How to Apply
Applicants are required to submit their updated CV’s with the subject Heading: Hospitality Trainer to:
Email: recruitment@chobeholdings.com
Email: recruitment@chobeholdings.com
Please note that only short-listed candidates will be contacted. | Closing Date for Applications: 10 July 2026
About the Company
Desert & Delta Safaris, established in 1982, has emerged as one of Botswana's most successful and prominent safari operators. The company proudly owns and directly manages a portfolio of nine premier safari properties across the country. These establishments are integral to Botswana's renowned tourism sector, providing visitors with exceptional opportunities to experience its unique wildlife and natural beauty. Dedicated to delivering high-quality safari experiences, Desert & Delta Safaris plays a key role in showcasing the diverse ecosystems and rich biodiversity found within Botswana.
Botswana's Best Safari Portfolio
Website: https://desertdelta.com/
Frequently Asked Questions
What qualifications and certifications are typically sought for a Hospitality Trainer role in Botswana's safari lodges?
Employers usually look for a diploma or degree in Hospitality Management coupled with a Train-the-Trainer certification. Extensive practical experience within luxury lodge operations and service delivery is often highly valued for this role.
What would be the common day-to-day responsibilities of a Hospitality Trainer in a remote safari lodge setting in Botswana?
You would be responsible for designing and delivering comprehensive training programs for various lodge departments, from front office to F&B and housekeeping. This includes conducting skill assessments, providing on-the-job coaching, and ensuring service standards meet international expectations while respecting local context.
What is the local work culture like for a Hospitality Trainer in Botswana's safari industry, especially in remote areas?
Expect a close-knit and community-oriented environment, where teamwork, adaptability, and resilience are paramount due to remote living. Respect for local customs and a patient, supportive approach to training local staff are essential for success.
What are the typical career progression opportunities for a Hospitality Trainer within the Botswana safari industry?
Successful trainers can advance to roles such as Training Manager, Group HR & Training Coordinator, or even move into Lodge Management positions. Demonstrating a positive impact on staff performance, retention, and service quality is crucial for career growth.
What kind of benefits package can I realistically expect as a Hospitality Trainer in a Botswana safari lodge?
Standard benefits often include on-site accommodation and meals due to remote locations, medical aid, and pension contributions. Annual leave and potentially travel allowances may also be part of the compensation package, varying by employer.
When applying for this role, what specific qualities or experiences do employers in Botswana's hospitality sector typically look for?
Employers seek candidates with proven experience in developing and implementing hospitality training programs, particularly within an African safari context. They value strong communication skills, cultural sensitivity, and a hands-on approach to staff development and motivation.