Avani Gaborone Resort & Casino, a flagship property within the globally recognised Minor Hotels portfolio, is seeking an exceptional Hotel Manager to join its executive leadership team. This is a career-defining opportunity for a dynamic and commercially minded hospitality leader with the capability to drive operational excellence, enhance guest experiences, develop high-performing teams, and deliver sustainable business results within one of Botswana’s leading hospitality destinations. Reporting to the General Manager, the Hotel Manager will provide strategic and operational leadership across the hotel, ensuring the delivery of world-class service, strong financial performance, and exceptional employee engagement. The successful candidate will play a critical role in executing the property’s business objectives while maintaining the highest standards of quality, service, compliance, and operational discipline.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-09-03
Key Responsibilities
- Lead the day-to-day operations of the hotel, ensuring excellence across all departments.
- Drive revenue growth, profitability, productivity, and operational efficiency.
- Deliver exceptional guest experiences and uphold Avani brand standards.
- Develop, inspire, and lead a high-performing management team.
- Foster a culture of accountability, service excellence, innovation, and continuous improvement.
- Support strategic initiatives that strengthen market position and business performance.
- Ensure effective governance, risk management, regulatory compliance, and operational controls.
Requirements
- Bachelor’s Degree in Hospitality Management; Hotel Management, Business Administration, Tourism Management, or a related field.
- Minimum of 10 years’ management experience within the hospitality industry.
- At least 5 years in a senior leadership position within a hotel resort, or integrated hospitality environment.
- Proven experience managing multi-department hotel operations.
- Strong knowledge of hotel financial management, budgeting, forecasting, and revenue optimization.
- Demonstrated success in improving operational performance and guest satisfaction.
- Experience leading, coaching, and developing large and diverse teams.
- Preferred Requirements: Postgraduate qualification, MBA, or Master’s Degree.
- Experience within an internationally branded hotel environment.
- Experience working within resort, leisure, or gaming operations.
- Regional or multi-property leadership exposure.
Salary
Not specified
How to Apply
To apply, please visit: minor.wd102.myworkdayjobs.com
About the Company
Avani Gaborone Resort & Casino is a full-service hotel and entertainment venue located in the heart of Gaborone, Botswana. It offers accommodation, dining, conferencing, and gaming facilities tailored to both leisure and business travellers. The property is situated within Botswana’s capital city and serves as a key hospitality and events hub for local and regional visitors. Verified sources confirm it provides dedicated business services, including meeting spaces and corporate support, operating under the Avani brand while maintaining its distinct presence in Botswana.
Luxury resort, casino, and business destination in Gaborone, Botswana
Website: https://www.avanihotels.com/en/gaborone
Frequently Asked Questions
What qualifications or certifications are typically required for a Hotel Manager role in Botswana?
A bachelor’s degree in Hospitality Management, Business Administration, or a related field is commonly expected, often supplemented by professional certifications such as those from the Botswana Hotel and Tourism Association (BHTA) or international bodies like CTH or IH&RA. Relevant work experience in Botswana’s hospitality sector—especially in full-service resorts or casinos—is highly valued, and local regulatory knowledge (e.g., Botswana Tourism Organisation compliance) is essential.
What does a typical day look like for a Hotel Manager at a resort-casino like Avani Gaborone?
Daily responsibilities include overseeing front office, food & beverage, housekeeping, and casino operations; coordinating with department heads to ensure service standards and regulatory compliance; and engaging with guests, stakeholders, and local authorities. In Botswana, managers often handle community liaison duties—such as supporting local suppliers or participating in BHTA initiatives—and must be prepared for variable peak periods tied to regional events or tourism seasons.
How does workplace culture in Botswana’s hospitality industry differ from other countries, and what should I expect?
Botswana’s hospitality culture emphasises respect, hierarchy, and relationship-building—managers are expected to lead with humility, consult senior staff before major decisions, and maintain strong interpersonal rapport across teams. Punctuality and formal communication are valued, but flexibility and adaptability are equally important given seasonal demand fluctuations and the need to align with both local customs and international brand standards.
What career progression opportunities exist for Hotel Managers in Botswana’s hospitality sector?
With proven performance, managers may advance to Regional Operations Manager, Director of Hotels, or General Manager roles across larger groups operating in Botswana or the SADC region. Many pursue further development through BHTA leadership programmes or partnerships with institutions like the Botswana University of Agriculture and Natural Resources (BUAN), and some transition into consultancy, training, or entrepreneurship supported by government tourism incentives.
What benefits are typically offered to Hotel Managers in Botswana, and are they standardised?
Standard benefits usually include 25–30 days annual leave, medical aid coverage (often via providers like Medshield or BONF), pension contributions under the Botswana National Pension Fund (BNPF), and sometimes housing or transport allowances. While not legally mandated beyond statutory requirements (e.g., BNPF, workers’ compensation), reputable employers—including international brands in Gaborone—commonly offer these as part of competitive packages aligned with BHTA best practices.
How should I apply for a Hotel Manager position in Botswana, and what do employers specifically look for?
Applications are typically submitted via company websites, LinkedIn, or local job portals like Best Jobs Botswana or Mmegi Online, and should include a tailored CV highlighting Botswana-specific experience, regulatory familiarity, and stakeholder engagement. Employers prioritise candidates with demonstrable leadership in multicultural teams, fluency in English (and often Setswana), evidence of problem-solving in resource-constrained environments, and alignment with Botswana’s Vision 2036 tourism goals.
One Comment
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