Job Summary
- Type: full-time
- Location: Jwaneng
- Category: Hospitality
- Closing Date: 2026-07-24
Key Responsibilities
- Provision of general management for all hotel departments underpinned by planning, organizing and controlling of operations (for Hotel Manager)
- Provision of Exceptional customer experience in all facets of front office (for Front Desk Officers)
- Strict compliance with hotel standards and regulatory requirements
- Marketing, promotions and elevating presence in all media platforms
- Supervision of housekeeping assistants (for Front Desk Officers)
- Other duties that may arise from time to time
Requirements
- At least a diploma in Tourism and Hospitality Management (for Hotel Manager)
- At least a BGCSE or its equivalence, and a Certificate in Tourism and Hospitality Management (for Front Desk Officers)
- At least 5 years in a managerial role in a reputable tourism establishment (for Hotel Manager)
- At least 5 years’ post qualification experience in a reputable tourism establishment (for Front Desk Officers)
- Fluent in English and Setswana. Command of international languages is an added advantage
- Competent in Microsoft Office and Hotel Management packages, Financial/Accounting competencies and Human capital Management. (for Hotel Manager)
- A valid drivers license over 2 years is required (for Hotel Manager)
- Competent in Microsoft Office and Hotel Management packages. Financial/Accounting skills and basic training in operating procedures, hotel standards and any other relevant training are an added advantage. (for Front Desk Officers)
How to Apply
Address: LOT 4007, UNIT 6 JWANENG
Frequently Asked Questions
What qualifications are typically required for Hotel Manager and Front Desk Officer roles in Botswana?
For a Front Desk Officer, a BGCSE/O-Level certificate with some hospitality training or a diploma is often preferred. For a Hotel Manager, a degree or advanced diploma in Hospitality Management, Business Administration, or a related field is usually expected, coupled with significant industry experience. Strong communication skills and proficiency in local languages are also highly valued.
What are the primary day-to-day responsibilities for a Hotel Manager and Front Desk Officer in Botswana?
A Front Desk Officer handles guest check-ins/outs, reservations, inquiries, and provides local information, ensuring a welcoming experience. A Hotel Manager oversees all hotel operations, staff supervision, budget management, guest satisfaction, and strategic planning to ensure profitability and high service standards. Both roles require excellent customer service and problem-solving skills.
What is the typical work culture and what are the expectations for hospitality staff in Botswana?
The Botswanan hospitality sector values professionalism, respect, and a friendly, welcoming demeanor, often referred to as 'Botho.' Punctuality, reliability, and a strong work ethic are highly expected, alongside cultural sensitivity when interacting with diverse guests. A commitment to delivering excellent customer service and teamwork is crucial.
What are the realistic career progression opportunities for someone starting as a Front Desk Officer in Botswana?
A Front Desk Officer can typically advance to a Senior Front Desk Officer, Front Office Supervisor, or Assistant Front Office Manager with experience and further training. With dedication, continuous learning, and proven leadership, one could progress towards a Hotel Manager or General Manager position. Networking within the industry and acquiring additional qualifications are beneficial.
What are the typical benefits offered for full-time hospitality roles in Botswana?
Full-time employees commonly receive statutory benefits such as annual leave, sick leave, and maternity leave as per Botswanan labor laws. Many employers also offer medical aid contributions and participation in a pension fund. Specific benefits can vary between hotels, so it's good to inquire during the application process.
How should I apply for these roles, and what do Botswanan employers look for?
Applications typically involve submitting a detailed CV and cover letter, highlighting relevant experience and skills. Employers in Botswana often look for candidates with practical hospitality experience, strong customer service orientation, professionalism, and a good understanding of local culture and languages. Demonstrating reliability and a positive attitude is also highly regarded.