Botswana Oil Limited is seeking to appoint an ICT Applications Support Officer. The role provides technical support, maintenance, and optimisation of business applications to ensure their availability, performance, and alignment with organisational needs. The role supports end-users, troubleshoots application issues, and collaborates with ICT teams and vendors to enhance system functionality.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-04-30
Key Responsibilities
- Applications Support and Maintenance
- User Support and Training
- Incident and Problem Management
- System Configuration and Improvement
- Data Management and Reporting
- Business Requirements Analysis
- Automation of Business Processes
- Vendor and Stakeholder Coordination
- Project and Contract Management
Requirements
- Bachelor’s degree in information technology, Computer Science, Information Systems, Computer Systems Engineering, or any related field.
- SAP Academy/Qualification and/or Training in at least one of the core SAP modules (Basis, MM, FICO, TM, PM, SD).
- Minimum of three (3) years of previous work experience in an application support or ICT support role.
- Experience with Business Intelligence platforms, SharePoint, and ERP systems (e.g., SAP, Sage) will be an added advantage.
- Familiarity with the ITIL framework and service management tools
How to Apply
To apply, please visit: botswanaoil.mcidirecthire.com
About the Company
Botswana Oil Limited (BOL) is a strategic national company operating within Botswana's energy sector. Its primary function involves the importation of petroleum products. BOL procures these essential products from various suppliers, specifically noting those originating from South Africa. This critical operation ensures a stable and secure supply of fuel and related products across Botswana, supporting the nation's energy security.
Securing Botswana's petroleum supply chain.
Website: https://www.botswanaoil.co.bw/
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for an ICT Applications Support Officer role in Botswana?
A Bachelor's degree in Computer Science, Information Technology, or a related field is commonly required. Relevant professional certifications such as ITIL, CompTIA A+, or vendor-specific application certifications are highly advantageous and often preferred by employers.
What are the common day-to-day responsibilities for an ICT Applications Support Officer in a Botswana-based organization?
You would typically provide technical support to end-users for various business applications, troubleshooting issues and resolving incidents efficiently. This involves performing routine system maintenance, ensuring application uptime, and assisting with user training on application functionalities.
What is the local work culture like and what are the expectations for ICT professionals in Botswana?
Botswana's work culture generally values professionalism, punctuality, and respectful communication within the workplace. There is an expectation for proactive problem-solving, reliability, and the ability to work collaboratively within a team while adhering to established protocols.
What are the realistic career progression or growth paths for an ICT Applications Support Officer in Botswana?
Career progression often leads to roles such as Senior Applications Specialist, System Administrator, or even opportunities in IT project management. Developing expertise in specific enterprise applications and demonstrating leadership potential can significantly accelerate your growth within an organization's ICT department.
What typical benefits (e.g., leave, medical aid, pension) can an ICT professional expect from an employer in Botswana?
Established organizations in Botswana usually offer a comprehensive benefits package that includes medical aid coverage, contributions to a pension fund, and annual leave entitlements. Some employers may also provide additional benefits such as housing allowances or performance-based incentives.
How should one apply for ICT support roles in Botswana, and what do employers typically look for?
Employers generally look for candidates with strong technical aptitude, excellent problem-solving skills, and clear communication abilities. Applications typically require a detailed Curriculum Vitae (CV) and a tailored cover letter, often submitted online, highlighting relevant experience and educational background.