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3 days ago
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-09-09
Key Responsibilities
- Manage and maintain the computer laboratories in the primary and secondary sections, keeping equipment ready for every lesson
- Administer the school’s network and internet connectivity – LAN, Wi-Fi, servers, and content filtering for safe learner browsing
- Provide day-to-day technical support to teachers, administrative staff, and learners
- Install, repair, and maintain computers, laptops, printers, projectors, interactive whiteboards, and other ICT equipment
- Manage user accounts, email, the school management system, and educational platforms (e.g., Microsoft 365 / Google Workspace)
- Protect school systems and data through backups, antivirus, updates, and sound security practices
- Train and support staff in the use of ICT for teaching, learning, and administration
- Maintain the ICT asset register and advise management on purchases, upgrades, and budgeting
- Uphold online safety and child protection measures, and enforce the school’s ICT Acceptable Use Policy
- Provide technical support for computer-based assessments, assemblies, and school events
Requirements
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognised institution
- A minimum of 2 years’ hands-on experience in IT support, systems administration, or network administration
- Working knowledge of Windows environments, Microsoft 365 and/or Google Workspace, networking (LAN / Wi-Fi), and hardware troubleshooting
- Strong communication skills and the patience to support non-technical users, including children
- Able to work independently as the school’s lead ICT resource
- An added advantage:
- Professional certifications such as CompTIA A+, Network+, CCNA, or Microsoft certifications
- Previous experience in a school or other educational institution
- Experience with school management systems, e-learning platforms, or computer-based examinations
How to Apply
Apply by email: vacancies@phakalaneinternational.co.bw
About the Company
Phakalane English Medium Schools (PEMS) is a private co-educational institution located in Gaborone, Botswana. The school offers pre-primary, primary, and secondary level education under an English-medium curriculum. Situated in the Phakalane area of Gaborone, it serves families from across the capital region. PEMS is committed to providing a structured learning environment for its students. The institution operates as an independent school within Botswana's education sector.
Quality co-educational schooling in Gaborone
Website: https://pems.ac.bw/
Frequently Asked Questions
What qualifications are typically required for an ICT Officer role in Botswana schools?
Typically, employers look for a diploma or degree in Information Technology, Computer Science, or a related field, plus relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with school network management, hardware maintenance, and basic troubleshooting is often required. Some positions may also ask for familiarity with educational software and e‑learning platforms.
What are the common day-to-day responsibilities of an ICT Officer in a Botswana school?
Day‑to‑day duties include maintaining the school’s computer labs, ensuring internet connectivity, managing user accounts, and providing technical support to teachers and students. The ICT Officer also oversees backup procedures, updates software, and coordinates with vendors for equipment purchases. Additionally, they may assist in integrating ICT into lesson plans and conduct basic training sessions for staff.
How does the work culture and expectations for ICT staff in Botswana schools differ from private sector IT roles?
In Botswana schools, ICT staff are expected to work regular school hours with occasional after‑hours support for events or exams, reflecting a service‑oriented culture rather than the project‑driven pace of private IT firms. Collaboration with teachers and administrators is emphasized, and there is a strong focus on reliability and uptime for educational activities. Dress code tends to be smart‑casual, and professionalism in dealing with minors is essential.
What realistic career progression paths exist for an ICT Officer working in Botswana's education sector?
Career growth can lead to senior ICT roles such as ICT Coordinator, IT Manager, or Head of ICT within a school district or private school network. Further qualifications like a bachelor’s degree, project management certifications, or specialized training in educational technology can accelerate advancement. Some officers also transition to broader ICT positions in government ministries or NGOs after gaining experience in the education sector.
What typical employee benefits (leave, medical aid, pension) can ICT Officers expect in Botswana government or private schools?
Benefits commonly include paid annual leave (usually around 20‑25 days per year), sick leave, and public holidays, along with contributions to a pension fund or provident fund as required by Botswana law. Many employers provide medical aid schemes or health insurance subsidies, and some offer professional development allowances for certifications or training. Exact packages vary by employer but generally align with national labour standards.
How should a job seeker apply for an ICT Officer position at a Botswana school, and what do employers look for in candidates?
Applications are usually submitted via the school’s website, online job portals, or directly to the HR office with a cover letter, CV, and copies of qualifications and certifications. Employers in Botswana look for candidates who demonstrate technical competence, good communication skills, and a commitment to supporting the educational environment. Providing examples of past school or community ICT projects can strengthen an application.