Furnmart is seeking an experienced and results-driven Industrial Relations Manager to support a strategic business turnaround programme. Reporting to the National Operations Manager, this hands-on role will partner with operational leadership, manage complex employee relations matters, engage organised labour and support lawful organisational change while maintaining business continuity.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Human Resources
- Closing Date: 2026-08-31
Key Responsibilities
- Support a strategic business turnaround programme
- Partner with operational leadership
- Manage complex employee relations matters
- Engage organised labour
- Support lawful organisational change
- Maintain business continuity
Requirements
- Experienced and results-driven
- Partner with operational leadership
- Manage complex employee relations matters
- Engage organised labour
- Support lawful organisational change
How to Apply
Apply by email: recruitment@furnmartgroup.com
About the Company
Furnmart is a furniture and appliance retailer operating in Botswana, offering a wide range of home furnishings, household appliances, and homeware products. The company serves customers through its stores across Botswana, with its head office based in Gaborone. Furnmart is known for providing affordable pricing alongside credit options, making it easier for customers to furnish their homes. The retailer has established itself as a trusted name in the Botswana retail sector, catering to households seeking quality furniture and appliances. Its product range spans lounge suites, bedroom furniture, kitchen appliances, and general homeware.
Affordable furniture, appliances & homeware across Botswana
Website: https://www.furnmart.co.bw/
Frequently Asked Questions
What qualifications do I need to become an Industrial Relations Manager in Botswana?
Most employers expect a degree or diploma in Human Resources, Industrial Relations, Labour Law, or a related field. Professional membership with bodies such as the Botswana Institute of Human Resources Management (BIHRM) is often an advantage. Experience handling labour disputes and disciplinary matters is usually essential.
What are the typical day-to-day responsibilities of this role?
You would manage employee relations issues, handle grievances and disciplinary hearings, and ensure compliance with Botswana's Employment Act and Trade Disputes Act. The role also involves liaising with trade unions, supporting management on labour matters, and representing the company at conciliation meetings or the Commission for Conciliation, Mediation and Arbitration (CCMA) when needed.
What does the work culture look like for HR professionals in Botswana?
Workplaces in Botswana value professionalism, respect for hierarchy, and strong interpersonal relationships, so diplomacy and cultural sensitivity are important. Union engagement is common in sectors like retail and manufacturing, so a collaborative but firm approach to labour matters is expected. Punctuality and adherence to formal processes are highly regarded.
What career progression can I expect as an Industrial Relations Manager?
With experience, you can progress to senior HR manager, head of human resources, or group-level HR leadership roles within larger organisations. Some professionals also move into consultancy, labour law advisory roles, or specialised union and arbitration work. Continuous professional development through BIHRM or similar bodies supports advancement.
What benefits are typically offered for this type of role in Botswana?
Common benefits include paid annual leave, sick leave, medical aid contributions, and pension or provident fund participation as required under local employment norms. Some employers also offer housing allowances, performance bonuses, and funeral cover. Specific packages vary by employer and depend on your level of experience.
How should I apply, and what do employers in Botswana look for?
Prepare a tailored CV highlighting your IR experience, knowledge of Botswana labour legislation, and any dispute resolution successes, then apply through the employer's official channels or advertised contact details. Employers typically look for demonstrated experience managing disciplinary processes, union negotiations, and legal compliance. Strong references from previous HR roles carry significant weight.