Job Summary
- Employer: Zebra Diamonds
- Job Type: Full-time
- Location: Mogoditshane, Botswana
- Category: Information Technology
- Closing Date: 2026-09-25
Key Responsibilities
- Maintain and support IT infrastructure, including Windows servers, user accounts, network equipment, desktop PCs, notebooks, printers, and related devices.
- Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, internet connectivity, operating systems, hardware, and business applications.
- Provide timely technical support to office and factory users, including issues that may affect production operations.
- Support system administration activities such as access control, software installation, patching, antivirus protection, backup, recovery, and routine system health checks.
- Support company applications and data services; investigate data issues and prepare basic queries, reports, or data extracts when required.
- Coordinate with IT colleagues, users, vendors, and service providers to resolve incidents and deliver infrastructure improvements.
- Maintain IT asset records, system configurations, operating procedures, troubleshooting guides, and other technical documentation.
- Participate in IT projects involving servers, networks, security, factory systems, IoT, RFID, machine vision, and other operational technologies.
- Use basic AI tools responsibly to improve troubleshooting, documentation, data analysis, and routine IT work.
- Work independently and collaboratively with IT teams in Thailand and other countries.
- Support planned maintenance or urgent incidents outside normal working hours when necessary.
Requirements
- Bachelor’s degree or higher in Information Technology, Computer Engineering, Computer Science, or a related field.
- Male / Female
- 2-5 years working experience as Systems Engineer
- Knowledge in windows server operating systems, Virtualization is required
- Understanding database and knowing SQL in required
- Knowledge of Sarin planners or comparable is an advantage
- Knowledge in system hardware
- Fresh graduates are welcome; experience in system engineering, IT infrastructure, help desk, or technical support is an advantage.
- Good understanding of computer hardware, Windows operating systems, servers, networking fundamentals, TCP/IP, LAN/WAN, Wi-Fi, and VPN.
- Basic knowledge of databases and SQL; Microsoft SQL Server experience is an advantage.
- Knowledge of VB.NET, C#.NET, APIs, scripting, or light application support is an advantage.
- Basic knowledge of AI tools and their responsible use in IT work is an advantage.
- Experience supporting IT systems in a manufacturing or factory environment is an advantage.
- Good analytical, troubleshooting, communication, and service-oriented skills.
- Able to communicate in English, both spoken and written.
- Enthusiastic, willing to learn, committed to self-improvement, and comfortable working as part of a team.
How to Apply
Original Advert
Source document for this listing, published by Jobs Botswana.
Frequently Asked Questions
What qualifications or certifications are typically required for an IT Infrastructure System and Data Support role in Botswana?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like BIUST, UB, or BCA. Certifications such as CompTIA A+, Network+, Microsoft Azure Fundamentals, or Cisco CCNA are highly valued and can strengthen your application significantly.
What are the common day-to-day responsibilities in this role?
You will typically manage server maintenance, troubleshoot network issues, ensure data backup and recovery systems function properly, and provide technical support to end-users. You may also monitor system performance, implement security protocols, and assist with database administration tasks.
How does workplace culture in Botswana typically affect IT support roles?
Botswana workplaces generally emphasize respect for hierarchy and clear communication channels, so reporting structures and formal protocols are important. Punctuality and reliability are highly valued, and you may find that building personal relationships with colleagues improves collaboration and problem-solving efficiency.
What career progression opportunities exist for IT infrastructure professionals in Botswana?
With experience, you can advance to senior system administrator, IT manager, or infrastructure architect roles. Many professionals also transition into specialized areas like cybersecurity, cloud computing, or data management, or pursue consulting opportunities within Botswana's growing tech sector.
What benefits are typically offered for IT roles in Botswana?
Standard benefits usually include annual leave as prescribed by Botswana labour law, medical aid contributions, and pension schemes such as BPOPF participation. Some employers also offer professional development allowances, performance bonuses, and flexible working arrangements depending on organizational size and sector.
How should I apply for IT infrastructure roles in Botswana, and what do employers look for?
Apply through company websites, local job portals like Go Botswana, and professional networks such as LinkedIn or BITAM. Employers prioritize practical troubleshooting experience, familiarity with local IT environments, strong communication skills in English and Setswana, and demonstrated ability to work under pressure with minimal supervision.
