The Botswana Communications Regulatory Authority (BOCRA) was established through the Communications Regulatory Authority Act (CRA Act) of 2012. BOCRA is responsible for the regulation of the communications sector in Botswana, comprising telecommunications, Internet and Information and Communications Technologies (ICTs), radio communications, commercial broadcasting, postal services and related matters.
BOCRA invites highly skilled, motivated and qualified serving citizens to apply for the following position:
POSITION TITLE: IT Officer
Main Purpose of the Job
To provide second-line support for IT-related issues within BOCRA and ccTLD Registrars. To develop, administer, maintain, support, secure and upgrade continuously improve the BOCRA in house developed systems, including front-end applications, Java/Spring Boot back-end services, databases, identity and access management services, integrations, deployment environments, containerized infrastructure, monitoring tools and reporting capabilities. This role involves troubleshooting infrastructure, network, hardware, applications and software problems, assisting end-users with technical queries, and ensuring IT services and systems run smoothly. The role is responsible for resolving issues efficiently, escalating complex problems when necessary, and maintaining a high level of customer service.
Job Summary
- Employer: Botswana Communications Regulatory Authority (BOCRA)
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Information Technology
- Closing Date: 2026-10-02
Key Responsibilities
- Facilitate the planning and execution of departmental strategies, annual plans and budgets.
- Provide data-driven insights and innovative ideas to support strategic and operational objectives and plans.
- Align daily activities with the organisation’s mission and long-term goals and departmental mandate.
- Develop, maintain, support and enhance BOCRA inhouse solutions across production, QA/UAT and development environments.
- Facilitate the adoption of innovative ways to enhance service delivery, data analysis, and operational effectiveness.
- Manage projects aimed at automating manual processes and digitising workflows to improve efficiency.
- Stay updated on emerging technologies and industry trends, recommending relevant advancements for the department.
- Facilitate the implementation of technology-driven improvements.
- Design and implementation of scalable IT solutions that align with business needs.
- Provide input and support as needed to IT vendors during solutions design and deployment.
- Maintain system architecture documentation.
- Develop basic applications required to meet the Authority’s operational needs.
- Monitor the helpdesk to ensure prompt issue resolution.
- Analyse helpdesk data to identify recurring issues and areas for improvement.
- Maintain a knowledge base for faster issue resolution.
- Provide regular performance reports for management.
- Provide technical support for hardware, software, and network issues.
- Train users on IT systems and tools to improve productivity.
- Troubleshoot and resolve issues within agreed service levels.
- Administer servers, applications, and databases for optimal performance.
- Configure and manage user access controls and permissions.
- Ensure timely software updates and system maintenance.
- Maintain detailed documentation for system configurations.
- Troubleshoot and resolve system performance issues.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Professional certifications in Java, Spring Framework, Linux, PostgreSQL, Docker/Kubernetes, cloud technologies, DevOps or identity and access management will be an added advantage.
- Relevant certifications such as ITIL, CompTIA A+/Network+, Microsoft Role-Based Certifications, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP) are an added advantage.
- A minimum of two (2) years’ post qualification experience.
- Minimum of two years’ experience developing, administering or supporting enterprise web applications in production environments.
- Demonstrated experience supporting Java/Spring-based applications, Angular front ends, PostgreSQL databases, Linux servers and Docker-based deployments.
- Experience with enterprise integrations, API development, identity management, payment integrations, monitoring tools and business-critical system support.
- Knowledge of networking protocols, hardware, and security best practices.
- Experience with IT service management tools.
- Familiarity with virtualisation and cloud platforms (e.g., VMware, Azure, AWS).
How to Apply
To apply, please visit: bocra.mcidirecthire.com
REF Code: 5 OF 2026
About the Company
The Botswana Communication Regulatory Authority (BOCRA) is a government agency founded under the Communications Regulatory Authority Act, 2012 on 1 April 2013. BOCRA is responsible for regulating all matters related to telecommunications, postal services of Botswana.
Website: https://www.bocra.org.bw/
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Officer role at a parastatal like BOCRA in Botswana?
Most IT Officer positions require a Bachelor's degree in Computer Science, Information Technology, or a related field from a recognized institution such as the University of Botswana or BIUST. Professional certifications like CompTIA A+, Network+, CCNA, or Microsoft Azure are highly valued and often preferred by regulatory bodies.
What are the typical day-to-day responsibilities of an IT Officer in a Botswana government or regulatory authority?
Daily tasks usually include maintaining network infrastructure, troubleshooting hardware and software issues, managing user accounts, ensuring cybersecurity compliance, and supporting internal systems. You may also participate in ICT policy implementation and assist with digital transformation initiatives.
How does workplace culture and professional conduct differ in Botswana's public sector IT environments?
Botswana's public sector emphasizes respect for hierarchy, formal communication protocols, and punctuality. Building strong interpersonal relationships and demonstrating patience with bureaucratic processes are essential for success in parastatal organizations.
What career progression opportunities exist for IT professionals working in Botswana's regulatory authorities?
IT Officers can advance to Senior IT Officer, IT Manager, or Chief Information Officer roles through demonstrated competence and additional qualifications. Pursuing postgraduate studies and specialized certifications significantly improves promotion prospects within government and parastatal structures.
What employee benefits are typically offered to IT Officers in Botswana's public sector organizations?
Standard benefits usually include competitive pension schemes through the Botswana Public Officers Pension Fund, medical aid coverage, generous annual leave, and study leave opportunities. Some organizations also provide housing allowances and performance-based incentives.
What should I include in my application to stand out when applying for IT roles at Botswana parastatals like BOCRA?
Highlight practical experience with specific technologies, any public sector exposure, and locally recognized certifications. Ensure your CV follows standard Botswana format with clear references, and submit all required documents including certified academic certificates and Omang copies as specified in the job advert.
