The Botswana Communications Regulatory Authority (BOCRA) was established through the Communications Regulatory Authority Act (CRA Act) of 2012. BOCRA is responsible for the regulation of the communications sector in Botswana, comprising telecommunications, Internet and Information and Communications Technologies (ICTs), radio communications, commercial broadcasting, postal services and related matters.
BOCRA invites highly skilled, motivated and qualified serving citizens to apply for the following position:
POSITION TITLE: IT Officer
Main Purpose of the Job
To provide second-line support for IT-related issues within BOCRA and ccTLD Registrars. To develop, administer, maintain, support, secure and upgrade continuously improve the BOCRA in house developed systems, including front-end applications, Java/Spring Boot back-end services, databases, identity and access management services, integrations, deployment environments, containerized infrastructure, monitoring tools and reporting capabilities. This role involves troubleshooting infrastructure, network, hardware, applications and software problems, assisting end-users with technical queries, and ensuring IT services and systems run smoothly. The role is responsible for resolving issues efficiently, escalating complex problems when necessary, and maintaining a high level of customer service.
Job Summary
- Employer: Botswana Communications Regulatory Authority (BOCRA)
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Information Technology
- Closing Date: 2026-10-02
Key Responsibilities
- Facilitate the planning and execution of departmental strategies, annual plans and budgets.
- Provide data-driven insights and innovative ideas to support strategic and operational objectives and plans.
- Align daily activities with the organisation’s mission and long-term goals and departmental mandate.
- Develop, maintain, support and enhance BOCRA inhouse solutions across production, QA/UAT and development environments.
- Facilitate the adoption of innovative ways to enhance service delivery, data analysis, and operational effectiveness.
- Manage projects aimed at automating manual processes and digitising workflows to improve efficiency.
- Stay updated on emerging technologies and industry trends, recommending relevant advancements for the department.
- Facilitate the implementation of technology-driven improvements.
- Design and implementation of scalable IT solutions that align with business needs.
- Provide input and support as needed to IT vendors during solutions design and deployment.
- Maintain system architecture documentation.
- Develop basic applications required to meet the Authority’s operational needs.
- Monitor the helpdesk to ensure prompt issue resolution.
- Analyse helpdesk data to identify recurring issues and areas for improvement.
- Maintain a knowledge base for faster issue resolution.
- Provide regular performance reports for management.
- Provide technical support for hardware, software, and network issues.
- Train users on IT systems and tools to improve productivity.
- Troubleshoot and resolve issues within agreed service levels.
- Administer servers, applications, and databases for optimal performance.
- Configure and manage user access controls and permissions.
- Ensure timely software updates and system maintenance.
- Maintain detailed documentation for system configurations.
- Troubleshoot and resolve system performance issues.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Professional certifications in Java, Spring Framework, Linux, PostgreSQL, Docker/Kubernetes, cloud technologies, DevOps or identity and access management will be an added advantage.
- Relevant certifications such as ITIL, CompTIA A+/Network+, Microsoft Role-Based Certifications, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP) are an added advantage.
- A minimum of two (2) years’ post qualification experience.
- Minimum of two years’ experience developing, administering or supporting enterprise web applications in production environments.
- Demonstrated experience supporting Java/Spring-based applications, Angular front ends, PostgreSQL databases, Linux servers and Docker-based deployments.
- Experience with enterprise integrations, API development, identity management, payment integrations, monitoring tools and business-critical system support.
- Knowledge of networking protocols, hardware, and security best practices.
- Experience with IT service management tools.
- Familiarity with virtualisation and cloud platforms (e.g., VMware, Azure, AWS).
How to Apply
To apply, please visit: bocra.mcidirecthire.com
REF Code: 5 OF 2026
About the Company
The Botswana Communication Regulatory Authority (BOCRA) is a government agency founded under the Communications Regulatory Authority Act, 2012 on 1 April 2013. BOCRA is responsible for regulating all matters related to telecommunications, postal services of Botswana.
Website: https://www.bocra.org.bw/
Frequently Asked Questions
What qualifications are typically required for an IT Officer role in Botswana?
A bachelor's degree in Computer Science, Information Technology, or a related field is typically required. Relevant certifications such as CompTIA A+, Cisco CCNA, or ITIL may also be advantageous. Some employers may consider candidates with a diploma or certificate in a related field and relevant experience.
What are the common day-to-day responsibilities of an IT Officer in Botswana?
As an IT Officer, your typical responsibilities may include maintaining and troubleshooting computer systems, networks, and hardware. You may also be responsible for providing technical support to users, implementing software and hardware upgrades, and ensuring network security. Additionally, you may be required to develop and implement IT policies and procedures.
What is the typical work culture and expectations for IT Officers in Botswana?
In Botswana, IT Officers are typically expected to work standard office hours, Monday to Friday. The work culture is generally professional and collaborative, with an emphasis on teamwork and problem-solving. IT Officers may be required to work occasionally outside of standard hours to resolve critical technical issues.
What are the typical benefits for IT Officers in Botswana?
IT Officers in Botswana typically receive a range of benefits, including medical aid, pension schemes, and annual leave. Other benefits may include flexible working hours, training and development opportunities, and access to the latest technology and tools. The specific benefits package may vary depending on the employer and the individual's level of experience.
How do I apply for an IT Officer role in Botswana and what do employers look for?
To apply for an IT Officer role in Botswana, you typically need to submit a CV and cover letter, highlighting your relevant qualifications and experience. Employers look for candidates with strong technical skills, problem-solving abilities, and excellent communication skills. A well-written CV and cover letter, tailored to the specific job requirements, are essential for making a strong impression.
What are the career progression opportunities for IT Officers in Botswana?
With experience, IT Officers in Botswana can progress to senior roles such as IT Manager, Network Administrator, or Systems Analyst. Career advancement opportunities may also be available in specialized areas such as cybersecurity, data analytics, or cloud computing. Professional certifications and continuous training can enhance career prospects and salary potential.
