IT OFFICER – Hotel 4:30 (Pty) Ltd

POSITION SUMMARY

As an IT Officer you will be responsible for the day-to- day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel.

Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

DUTIES & RESPONSIBILITIES

• A warm personality, attentive and smartly presentable.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He /She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.

• Adherence to safety environmental protection and workshop procedures to ensure good safe working conditions
• Complete work orders and ensure they are returned on time to relevant technicians with correct information for over inspection and feedback uploading into the system for generation of weekly reports

• Anti virus setup and day to day support.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

PREREQUISITES

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

EDUCATION

Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft. Experience with Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).

EXPERIENCE

A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles.