The role ensures reliable, secure, and well-governed IT operations that meet business needs. Acting as the key liaison between IT and business units, the incumbent oversees core business systems and supports IT projects, operational readiness, risk management, and continuous improvement.
Job Summary
- Employer: Sandfire Motheo
- Job Type: Full-time
- Location: Ghanzi, Botswana
- Category: IT
- Closing Date: 2026-10-12
Key Responsibilities
- Supervise and coordinate the IT Technical Specialist, IT Security Specialist, and IT Systems Administrator across all Botswana sites.
- Provide guidance, mentorship, and performance support to IT staff.
- Supervise day-to-day IT operations, including infrastructure, networks, communications, end-user support, and cybersecurity.
- Ensure IT incidents are resolved promptly through appropriate escalation, follow-up, and closure.
- Maintain accurate IT asset registers and oversee lifecycle management of IT equipment.
- Work with business units to understand their core systems, operational requirements, and IT support needs.
- Oversee the implementation, integration, development, improvement, and administration of core business systems.
- Ensure business requirements are clearly understood, prioritized, and addressed by IT solutions.
- Oversee ERP support, including user access, incident resolution, system configuration, integrations, upgrades, vendor coordination, and data integrity.
- Coordinate ERP enhancements by gathering business requirements, prioritising changes, supporting testing, maintaining documentation, and monitoring adoption.
- Lead the delivery of data analytics solutions by defining reporting requirements, validating data quality, and developing dashboards and insights that support operational decision-making.
- Establish data governance practices for reporting and analytics, including data ownership, access controls, definitions, retention, and accuracy.
- Ensure adherence to IT policies, standards, governance frameworks, and security requirements.
- Coordinate with Group IT to implement and maintain disaster recovery, backup, and business continuity plans.
- Coordinate with Group IT to track identified business-related IT risks and ensure timely mitigation or resolution.
- Identify gaps in IT service delivery, develop corrective procedures, and coordinate their rollout across IT and business teams.
- Assist in IT budgeting, procurement, and cost management.
- Monitor vendor and service-provider performance to ensure accountability and compliance with service-level agreements.
- Support IT projects under the IT Manager’s guidance by coordinating resources and ensuring operational readiness.
- Promote IT best practices and deliver awareness and training sessions across the organization.
- Develop and deliver AI awareness sessions covering approved use cases, prompt practices, data privacy, cybersecurity, intellectual property, bias, and the verification of AI-generated outputs.
- Support responsible AI adoption by assessing proposed tools and use cases, coordinating risk and privacy reviews, maintaining guidance, and monitoring compliance with company policies.
- Prepare regular reports on IT operations, incidents, risks, service performance, user-support trends, and improvement opportunities.
- Assist the IT Manager with reports on IT budgeting, expenditure, vendor performance, and SLA compliance.
- Report on progress on IT projects, system integrations, and improvement initiatives.
- Support Group IT risk reporting by monitoring IT-related risks and the status of mitigation actions.
- Develop and maintain dashboards that summarize IT performance and highlight areas requiring improvement.
Requirements
- Bachelor’s degree in information technology or related discipline (industry certifications such as ITIL, PMP, Management Development Programme; MDP advantageous).
- Minimum 10 years of progressive IT experience, with at least 3 years in a supervisory or lead role.
- Strong knowledge of IT infrastructure, networking, and cybersecurity practices.
- Experience with business systems implementation, integration, and administration.
- Exposure to vendor management, procurement, and IT budgeting.
- Familiarity with ITIL practices and IT governance frameworks (advantageous)
How to Apply
REF Code: Ref 339
About the Company
Sandfire Motheo is a copper mining company operating in Botswana, specifically developing the Motheo Copper Project in the Kalahari Copper Belt near Ghanzi. The company is a subsidiary of Sandfire Resources, an Australian-listed mining group, and focuses on bringing the Motheo mine into production as a significant new copper operation in the country. The project represents a major investment in Botswana's mining sector, with the potential to become a substantial employer and contributor to the national economy through copper concentrate exports. Sandfire Motheo's operations in Botswana include open-pit mining and processing facilities designed to extract copper and silver from the region's sediment-hosted mineral deposits.
Developing Botswana's next generation of copper production
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Superintendent role in Botswana?
Most employers require a bachelor's degree in Computer Science, Information Technology, or a related field. Professional certifications such as ITIL, CompTIA, Cisco CCNA, or Microsoft Azure are highly valued. Senior roles often demand 5-8 years of progressive IT experience including team leadership.
What are the typical day-to-day responsibilities of an IT Superintendent in Botswana's mining sector?
You will oversee IT infrastructure operations, manage technical teams, and ensure system reliability across sites. Responsibilities include network administration, cybersecurity oversight, vendor management, and aligning IT strategy with business objectives. Regular reporting to senior management and coordination with global headquarters are common in multinational operations.
How does workplace culture in Botswana typically affect IT leadership roles?
Botswana's workplace culture emphasizes respect for hierarchy and collaborative decision-making. Building strong relationships with local teams and government stakeholders is essential. Punctuality and professional courtesy are expected, while patience with bureaucratic processes helps navigate both public and private sector interactions.
What career progression opportunities exist for IT Superintendents in Botswana?
Progression typically leads to IT Manager, Head of IT, or Chief Information Officer roles within large organizations. Experience in mining or resource sectors opens doors to regional African positions. Some professionals transition to IT consulting or establish technology service firms serving Botswana's growing digital economy.
What benefits are commonly offered to senior IT professionals in Botswana?
Standard packages include medical aid coverage, pension contributions often aligned with Botswana Public Officers Pension Fund or private schemes, and annual leave of 20-25 days. Mining sector roles frequently provide housing allowances, transport benefits, and performance bonuses. Remote location allowances may apply for site-based positions.
What do Botswana employers look for when hiring IT Superintendents, and how should I apply?
Employers prioritize proven leadership experience, technical versatility, and familiarity with enterprise systems relevant to their industry. Tailor your CV to highlight measurable achievements and include local references. Applications typically require certified copies of qualifications, a cover letter addressing specific requirements, and sometimes security clearance documentation for mining roles.
