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16 hours ago
We are looking for a hands-on, reliable and technically capable IT person to provide day-to-day IT support and manage our computer, network and technology systems. This position is ideal for someone who enjoys troubleshooting, networking and solving technical problems and wants to grow their IT career.
Job Summary
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Information Technology
- Salary: P4,500 PER MONTH
- Closing Date: 2026-10-24
Key Responsibilities
- Provide day-to-day IT technical support to staff
- Set up and maintain computers, laptops, printers and other equipment
- Install and troubleshoot software and hardware
- Manage and troubleshoot Wi-Fi and network connections
- Assist with routers, switches and network infrastructure
- Troubleshoot internet and connectivity problems
- Maintain user accounts, email and basic system access
- Provide technical support to different departments
- Maintain and organize IT equipment and systems
- Assist with CCTV, security systems and other technology where required
- Identify technical problems and provide practical solutions
- Keep IT systems operational and minimize downtime
Requirements
- Engineering degree/diploma or relevant professional qualification
- Significant relevant engineering experience
- Proven experience managing projects, technical teams or contractors
- Strong understanding of engineering principles and practical applications
- Valid professional registration where applicable
Salary
P4,500 PER MONTH
How to Apply
Apply by email: info@hrbotswana.com
Frequently Asked Questions
What qualifications or certifications do I need to become an IT Support & Networking Officer in Botswana?
Most employers require a Diploma or Degree in Computer Science, Information Technology, or Networking from institutions like BIUST, UB, or Limkokwing. Certifications such as CompTIA A+, Network+, Cisco CCNA, or Microsoft Azure Fundamentals significantly improve your competitiveness in the local job market.
What are the typical day-to-day responsibilities of this role?
You will troubleshoot hardware and software issues for staff, maintain LAN/WAN infrastructure, manage user accounts and permissions, and ensure cybersecurity protocols are followed. Regular duties also include documenting IT procedures, performing system backups, and coordinating with internet service providers like BTC or Mascom for connectivity issues.
How does workplace culture in Botswana affect IT support roles?
Botswana workplaces value respect for hierarchy, so reporting structures and formal communication channels are important to observe. Punctuality is expected, though flexibility may be needed for after-hours support, and building personal relationships with colleagues often facilitates smoother technical assistance.
What career progression opportunities exist for IT Support & Networking Officers in Botswana?
With experience, you can advance to Senior Network Administrator, IT Manager, or Systems Analyst roles within organizations. Pursuing advanced certifications like CCNP, CISSP, or cloud specializations opens doors to senior positions in banking, government, or multinational companies operating in Botswana.
What benefits are typically included in full-time IT positions in Botswana?
Standard benefits usually include annual leave of 15-25 days, medical aid contributions, and pension schemes such as BPOPF or private alternatives. Some employers, particularly in mining and banking sectors, may offer additional perks like performance bonuses, training allowances, or subsidized internet for remote work.
What do Botswana employers look for when hiring for this role, and how should I apply?
Employers prioritize practical troubleshooting experience, strong communication skills in English and Setswana, and demonstrated ability to work under pressure. Submit applications through company websites, job portals like CareerPool or Go Zambia Jobs Botswana, and recruitment agencies such as AON or HRMC, ensuring your CV highlights specific technologies and projects you have handled.
