IT TECHNICIAN – Chobe Explorations 337 views

Key Responsibilities

• Evaluate and recommend new software and hardware solutions.
• Set up and maintain user email accounts when requested.
• Provide troubleshooting and resolution for software-related issues
• Maintain and troubleshoot employees’ computers and peripheral devices(printers, servers, switches, routers, CCTV etc)
• Coordinate with external suppliers for equipment repairs under warranty or maintenance contracts.
• Support hardware maintenance and troubleshooting of servers.
• Monitor and verify network backups daily.
• Set up, maintain, and remove end-user network accounts as needed.
• Monitor and optimize network performance to ensure uptime in the remote areas
• Maintain an inventory of IT equipment and office supplies.
• Order IT hardware and other related equipment when necessary.
• Arrange couriers for IT-related shipments.
• Train staff on basic IT troubleshooting and use of software tools.
• Maintain accurate IT documentation, manuals, and inventory logs.

Requirements

• Minimum of Diploma in Information Technology, Computer Science, or related field
• At least 3 years of IT support experience.
• Strong knowledge of computer systems, hardware, software, and networks.
• Solid understanding of network infrastructure in remote environments.
• Familiarity with Windows OS, networking protocols, and wireless technologies.
• Strong problem-solving and analytical skills.
• Ability to work independently and take initiatives.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to manage multiple tasks effectively.
• Good planning and organizing skills.

How to Apply