Knowledge and Information Coordinator – Botswana Power Corporation 792 views

Job Expired




Job Purpose
To plan, implement and supervise the Quality Assurance & Information Governance, Enterprise Content Management, Data Management, and Digital Management in order to enhance proper preservation, security, access, storage, retrieval and accuracy of documents.
Key Performance Areas
  • Knowledge Management
  • Enterprise Content & Digital Document Management
  • Quality Assurance & Information Governance
  • Data Management
  • Data Collection & Analysis
  • Project Management
  • Information Security & Risk Management
  • Policy Development & Implementation
  • Compliance
  • Budgeting & Costing
  • Client & Customer Management
  • Improvement / Innovation
  • People Management
  • Safety, Health and Environment ​
Principal Accountabilities/Responsibilities
Knowledge Management
  • Implements knowledge and information management systems such as, but not limited to Enterprise Content Management, Data Management and Digital Management, for cost effective and efficient protection of Corporation’s knowledge and information.
  • Develops, implements and ensures adherence to appropriate information management policies and procedures in order to ensure the technical integrity of the information technology systems and  effective archival and disposal of electronic and physical information in order to ensure optimization of resources
Enterprise Content & Digital Document Management
  • Coordinates the implementation of Enterprise Content Management/ Content Services electronic solutions to support institutional memory of the Corporation.
  • Monitors and evaluates the impact of Enterprise Content Management/Content services.
  •  Manages data migration, data design and data modelling to ensure an effective and efficient Digital information management system
  • Provides guidelines for the scan, image, organize and maintaining of documents to be used by relevant roles at the Business Centres.
Quality Assurance & Information Governance
  • Coordinates the Implementation of Quality Assurance and Information Governance Strategy, policy and programs within the existing framework and/or makes continuous operational improvements.
  • Monitors and evaluates the effectiveness of the Quality Assurance and Information Governance programme.
Information Security & Risk Management
  • Implements Information Security & Risk Management policy and programs within the existing Information Governance Framework
  • Monitors and evaluates the effectiveness of the Information Risk Management strategies and programs.
Data Management
  • Delivers prescribed outcomes by working as directed within established data management systems and procedures.
  •  Maintains the integrity, validity, and functionality of the respective data for the various business groups and users.
  •  Leads and performs complex analysis in an evolving data environment in order to inform the knowledge/report generation and accessibility.
 Data Collection & Analysis
  • Works independently to collate and analyse data using pre-determined tools, methods and formats.
  •  Extracts and analyses data, patterns, and related trends and summarize the data into useable information by leadership for effective decision-making.
  • Prepares periodic reports on systems performance and submits to the Knowledge Manager
Project Management
  • Delivers own small-scale or medium-scale projects by working within an established program management plan.
Policy Development & Implementation
  • Develops procedures for area of expertise with guidance from senior colleagues, then monitors implementation of those procedures within the organization.
  • Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.
Budgeting & Costing
  • Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Client & Customer Management
  • Advises internal and external customers on Information Management policies, procedures, methods and standards in order to ensure compliance and governance.
  •  Supports customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
  •  Executes a communications plan by working within established internal communication systems and procedures.
Improvement / Innovation
  • Identifies shortcomings in existing processes, systems and procedures, then uses established change management programs to deliver prescribed outcomes and/or provide support services.
People Management
  • Carries out on-the-job training in order to increase the flexibility, efficiency and capability of the team.
  • Manages the motivation and discipline of staff in area of responsibility in line with laid down procedures to realize the Corporation’s objectives
  • Manages the performance of the team by working within a performance management system
  • Proposes and implements staff development plans for the area of responsibility to ensure competent, efficient and motivated staff
Safety, Health and Environment
  • Delivers own prescribed outcomes and/or provides support services by using the organisations safety, health and environment systems and protocols.
A recognised Degree in Archives & Records Management/ Business Information Systems or related.
Industry related certification and professional membership will be added advantage.
  • ​A least two (2) years experience at a junior management level in an information management environment.
  • Experience in Knowledge Management will be an added advantage.


  • Project Management
  • Knowledge Management
  • Costing and Budgeting
  • Compliance
  • Commercial Acumen
  • Computer skills
  • Data Collection and analysis
  • Data Management
  • Planning and Organizing
  • Policy and procedures
  • Policy and Regulation
  • Review and Reporting


  • Adaptability
  • Strategic Thinking
  • Self-Confidence
  • Initiative
  • Information Seeking
  • Drive for Results
  • Customer Perspective
  • Business Perspective
  • Collaborative Influence
  • Team Leadership
  • Organizational Systems Thinking
  • Approach to Thinking
  • Attention to Detail
  • Conceptual Thinking
  • Customer Focus​
Job Challenges
  • Keeping abreast with the latest knowledge management systems and technologies
  • Managing and/or meeting different customer needs
  • Lack of documentation by clients (both internal and external)
  • Promoting a culture of knowledge sharing



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