We are seeking an experienced Resident Manager to lead operations at our luxury lodge. This role requires a dynamic hospitality professional with a proven track record in guest experience management, food and beverage service and cost controls, strong financial oversight, and proactive staff development.
Job Summary
- Type: full-time
- Location: Kasane
- Category: Hospitality
- Closing Date: 2026-04-28
Key Responsibilities
- Uphold 5-star food and beverage service standards, ensure quality and consistency, and manage cost-effective procurement.
- Oversee budgets across all departments, implement cost-saving initiatives, and conduct guest cost analysis to maximize profitability.
- Deliver personalized, world-class guest journeys, resolve issues promptly, and elevate the lodge’s reputation through unique experiences.
- Lead continuous training programs, mentor staff to international service standards, and foster career growth.
- Act as a brand ambassador, drive innovation in guest offerings, and integrate sustainability practices into lodge operations.
Requirements
- BGCSE or Equivalent
- Excellent command of the English language written, read and speak.
- Tertiary qualification in Hospitality Management
- 10-year Management Experience in a high-volume minimum four-star lodge/ hotel environment
- Strong food & beverage background knowledge with traceable references including food preparation, presentation, service and costing
- Ability to interpret and understand financial statements as well as compile budgets
- Previous experience of directing a large compliment of staff 150+essential
- Ability to train, guide and coach staff to achieve common goals in the operation
- Excellent knowledge of all other departments within the lodge/hotel environment
- Generally expected computer skills to match the position is essential
- Good knowledge of Opera Cloud Property Management System and My Inventory stock control, similar systems will be considered
- Mechanical experience in the field of vehicle engines, generators and boat motors advantageous
- Must be a people’s person who can entertain clients’, resolve problems quickly and efficiently and must be able to plan and take responsibility for all decisions made
How to Apply
Should you meet the above requirements and feel you can make a valuable contribution to the tourism business of Chobe Fish Eagle; please e-mail a comprehensive resumé with traceable references and copies of qualifications to: bwsafariafrica@gmail.com Subject: Resident Manager Application Closing Date for applications is the 28th of April 2026 Only applicants meeting the requirements may be considered
Frequently Asked Questions
What typical qualifications, certifications, or educational background are usually required for a Lodge Resident Manager role in Botswana?
A diploma or degree in Hospitality Management, Tourism, or Business Administration is often preferred for this position. Relevant certifications in first aid, health and safety, and liquor licensing are also highly valued for operational roles in lodges. Strong proven experience in lodge operations management, guest relations, and staff supervision is equally critical.
What are the common day-to-day responsibilities of a Lodge Resident Manager, particularly in a remote setting like Chobe?
Daily duties typically involve overseeing all lodge operations, including guest services, staff management, maintenance, and food and beverage. You would also be responsible for financial reporting, inventory control, and ensuring compliance with local regulations and environmental standards. Additionally, strong engagement with guests, local communities, and maintaining a high standard of lodge experience are paramount.
What is the typical work culture and what are key expectations for a Lodge Resident Manager in the Botswanan hospitality sector?
The work culture often values respect, teamwork, and strong problem-solving skills, especially in remote lodge environments where resources might be limited. Employers expect a strong commitment to guest satisfaction, adaptability to diverse situations, and the ability to work long, irregular hours. Understanding and respecting local customs and actively engaging with local staff and communities is also highly regarded.
What are the realistic career progression or growth paths for a Lodge Resident Manager in Botswana's hospitality industry?
Successful Lodge Resident Managers can often progress to General Manager roles for larger or multiple properties within a hospitality group. Opportunities may also arise in regional operations management or specialized roles such as Head of Guest Relations or Training and Development. Continuous professional development, networking, and demonstrating exceptional leadership are key for advancement.
What typical benefits, such as leave, medical aid, or pension, can a Lodge Resident Manager expect in Botswana?
Standard benefits usually include annual leave, sick leave, and possibly compassionate leave, in line with Botswana labour laws. Many reputable employers offer medical aid contributions and participation in a company pension fund. Accommodation, meals, and utilities are often provided, especially for resident roles in remote lodge locations.
How should one apply for this role, and what do employers in Botswana specifically look for in applications for a Lodge Resident Manager position?
Applications typically require a detailed CV and a cover letter highlighting relevant experience in lodge management, guest service, and team leadership. Employers seek candidates with strong operational expertise, excellent communication skills, and a clear understanding of the unique challenges and rewards of managing a remote lodge. Emphasizing adaptability, a positive attitude, and a genuine passion for hospitality will strengthen your application.