**Organization Name:** The Chobe Fish Eagle
**Job Title:** Lodge Resident Manager
**Role Overview:**
We are seeking an experienced Resident Manager to lead operations at our luxury lodge. This role requires a dynamic hospitality professional with a proven track record in guest experience management, food and beverage service and cost controls, strong financial oversight, and proactive staff development.
Job Summary
- Type: full-time
- Location: Kasane
- Category: Hospitality
- Closing Date: 2026-04-28
Key Responsibilities
- Uphold 5-star food and beverage service standards, ensure quality and consistency, and manage cost-effective procurement.
- Oversee budgets across all departments, implement cost-saving initiatives, and conduct guest cost analysis to maximize profitability.
- Deliver personalized, world-class guest journeys, resolve issues promptly, and elevate the lodge’s reputation through unique experiences.
- Lead continuous training programs, mentor staff to international service standards, and foster career growth.
- Act as a brand ambassador, drive innovation in guest offerings, and integrate sustainability practices into lodge operations.
Requirements
- BGCSE or Equivalent
- Excellent command of the English language written, read and speak.
- Tertiary qualification in Hospitality Management
- 10-year Management Experience in a high-volume minimum four-star lodge/hotel environment
- Strong food & beverage background knowledge with traceable references including food preparation, presentation, service and costing
- Ability to interpret and understand financial statements as well as compile budgets
- Previous experience of directing a large compliment of staff 150+essential
- Ability to train, guide and coach staff to achieve common goals in the operation
- Excellent knowledge of all other departments within the lodge/hotel environment
- Generally expected computer skills to match the position is essential
- Good knowledge of Opera Cloud Property Management System and My Inventory stock control, similar systems will be considered
- Mechanical experience in the field of vehicle engines, generators and boat motors advantageous
- Must be a people’s person who can entertain clients’, resolve problems quickly and efficiently and must be able to plan and take responsibility for all decisions made
How to Apply
Email: bwsafariafrica@gmail.com
Subject Line: Resident Manager Application
Instructions: E-mail a comprehensive resumé with traceable references and copies of qualifications. Only applicants meeting the requirements may be considered.
Closing Date: 28th of April 2026
Subject Line: Resident Manager Application
Instructions: E-mail a comprehensive resumé with traceable references and copies of qualifications. Only applicants meeting the requirements may be considered.
Closing Date: 28th of April 2026
Frequently Asked Questions
What qualifications and experience are typically required for a Lodge Resident Manager role in Botswana?
Candidates usually need a diploma or degree in Hospitality Management or a related field, coupled with significant experience in a managerial role within a lodge or hotel environment. Proven leadership, operational management, and strong guest relations expertise are highly valued for this position.
What are the common day-to-day responsibilities of a Lodge Resident Manager in a lodge setting like The Chobe Fish Eagle?
Daily duties involve overseeing all lodge operations, including guest services, staff management, maintenance, and food & beverage, to ensure high service standards. You would also handle administrative tasks, budget oversight, and resolve operational issues to ensure a seamless guest experience.
What is the typical work culture and what are the expectations for a Lodge Resident Manager in Botswana's hospitality sector?
The work culture often emphasizes a strong service orientation, adaptability, and teamwork, especially in remote lodge settings. Managers are expected to be hands-on, culturally sensitive, and foster a positive environment for both staff and guests, often working extended hours during peak seasons.
What are the realistic career progression opportunities for a Lodge Resident Manager in Botswana's hospitality industry?
Successful Resident Managers can progress to General Manager roles within larger lodges or resort groups, or even regional management positions. Gaining diverse experience across different lodge types or locations can further enhance opportunities for senior leadership roles within the African tourism sector.
What kind of typical benefits package can one expect as a Lodge Resident Manager in Botswana?
Typical benefits often include on-site accommodation, meals, and medical aid, especially for remote lodge positions. Some employers may also offer a provident fund or pension scheme, along with a set number of annual leave days with potential travel allowances.
How should one apply for this role and what do employers in Botswana's hospitality sector typically look for?
Applications usually involve a detailed CV and a cover letter highlighting relevant hospitality management experience and proven leadership skills. Employers seek candidates with strong operational expertise, excellent guest relations, effective staff management abilities, and a clear commitment to service excellence.