Company Name: Botswana Savings Bank (BSB)
Manager Merchant Acquiring (Gaborone)
2026/04/10
Reference Number
MMA001
Description
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking
- Closing Date: 2026-05-03
Key Responsibilities
- Develop and execute the acquiring product strategy in alignment with the Bank’s digital and payments strategy.
- Drive acquisition of new merchants across key segments (SMEs, corporates, government, and informal sector), including POS, e-commerce, QR, and digital payment solutions.
- Manage and optimise the performance of the acquiring portfolio, including transaction volumes, revenues, and merchant activity levels.
- Ensure effective deployment, utilisation, and lifecycle management of POS devices and digital payment solutions.
- Enhance the Bank’s digital payments ecosystem by integrating acquiring solutions with mobile banking, agency banking, and merchant platforms.
- Monitor merchant activity and implement initiatives to increase transaction volumes, reduce dormancy, and improve merchant engagement.
- Ensure seamless merchant onboarding, device installation, and after-sales support to deliver a superior merchant experience.
- Work closely with IT and Digital teams to ensure system uptime, platform stability, and continuous improvement of acquiring solutions.
- Ensure compliance with card scheme rules (e.g., Visa, Mastercard), regulatory requirements, and internal policies.
- Monitor fraud, chargebacks, and disputes, and implement effective mitigation and control measures.
- Collaborate with Business Banking and Sales teams to drive merchant acquisition and cross-selling of banking products.
- Manage vendor and partner relationships, ensuring service level agreements, cost efficiency, and performance standards are met.
- Drive innovation in acquiring, including new payment technologies, digital wallets, QR payments, and e-commerce solutions.
- Prepare and present regular reports on acquiring performance, including volumes, revenue, merchant growth, and system performance.
- Build and lead a high-performing acquiring team, ensuring clear targets, accountability, and continuous capability development.
- PERFORMS SUCH OTHER RELATED ACTIVITIES AS DIRECTED BY THE HEAD, PRODUCT DEVELOPMENT AND DIGITAL CHANNELS
Requirements
- Qualifications:
- Bachelor’s Degree in Business, Finance, Payments, or related field
- Experience:
- At least five (5) to eight (8) years’ experience in payments, acquiring, or merchant services, including at least two (2) years in a supervisory role.
- Competencies:
- Payments and acquiring knowledge
- Product and digital channel understanding
- Business development and sales management
- Stakeholder and relationship management
- Operational management
- Leadership and team management
Salary
Market Related
How to Apply
Application link: bsb.mcidirecthire.com
REF Code: MMA001
REF Code: MMA001
About the Company
Botswana Savings Bank (BSB) stands as a prominent financial institution within Botswana's banking sector, dedicated to fostering a culture of savings and providing accessible financial services. Established by an Act of Parliament in 1962, initially as the Botswana Post Office Savings Bank, it evolved into BSB in 1992, solidifying its role as a wholly government-owned parastatal. The Bank offers a comprehensive suite of products, including various savings accounts, fixed deposits, personal and business loans, alongside modern digital banking solutions. Through its strategic partnership with BotswanaPost, BSB effectively extends its reach across the nation, playing a vital role in promoting financial inclusion for Batswana, particularly in underserved communities.
Your Partner in Financial Growth
Website: https://www.bsb.co.bw
Frequently Asked Questions
What are the typical educational qualifications and certifications required for a Manager, Merchant Acquiring role in Botswana?
Candidates typically need a Bachelor's degree in Business Administration, Finance, Marketing, or a related field. Professional certifications in project management or digital payments are highly advantageous and demonstrate specialized expertise. Significant experience in merchant acquiring or related banking operations is crucial for this managerial position.
What are the common day-to-day responsibilities for a Manager, Merchant Acquiring at a bank in Botswana?
Daily tasks involve overseeing the merchant acquisition strategy, managing relationships with existing merchants, and leading a team to achieve acquisition targets. This also includes ensuring compliance with payment regulations specific to Botswana, analyzing market trends, and developing new payment solutions for businesses. Strategic planning for portfolio growth and risk management are also key components.
What are the key aspects of the work culture and professional expectations for a banking manager in Botswana?
The banking sector in Botswana values professionalism, strong ethical conduct, and strict adherence to regulatory frameworks and local laws. Emphasis is placed on building solid client relationships, maintaining a collaborative team environment, and demonstrating a proactive approach to problem-solving and innovation. Punctuality and respect for hierarchy are also important.
What are the realistic career progression paths for a Manager, Merchant Acquiring within the banking sector in Botswana?
Successful managers can advance into senior leadership roles such as Head of Digital Payments, Senior Manager of Retail Banking, or specialized roles in product development. Opportunities often exist to oversee broader portfolios or move into strategic planning within the bank's executive structure. Continued professional development and networking are key for upward mobility.
What kind of benefits package can one typically expect for a Manager-level position at a bank in Botswana?
Manager-level positions usually come with a competitive benefits package, including comprehensive medical aid and a robust pension or provident fund contribution. Other common benefits include generous annual leave, life assurance, and performance-based incentives. These are standard offerings within the established banking sector in Botswana.
How should I approach the application for this role, and what do employers in Botswana look for?
Emphasize your leadership experience, track record in merchant acquiring or payment solutions, and understanding of the local market in your application. Employers in Botswana seek candidates who demonstrate strong analytical skills, strategic thinking, and a commitment to customer service and regulatory compliance. A well-structured CV highlighting relevant achievements and local context is crucial.