Pilediwa Training & HR Consultancy is actively looking for skilled and dedicated candidates to fill the following positions across our Restaurant, Take Away Restaurant and Administration departments.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-08-28
Key Responsibilities
- Delivering exceptional dining experience
- Fast-paced take away focused on speed, quality and great service
- Support operations with professionalism, efficiency and integrity
Requirements
- 2-3 years work experience in a similar role
- Add value if experience is in the Hospitality industry
- Relevant qualification and experience for the position applied for
- Strong work ethic, Integrity and commitment to excellence
- Good communication and teamwork skills
- Willingness to work flexible hours, including weekends and public holidays
Salary
Not specified
How to Apply
Apply by email: recruitment@pilediwa.co.bw
About the Company
PILEDIWA TRAINING & HR CONSULTANCY is a dedicated human resources firm operating from Gaborone, Botswana. The company specializes in providing comprehensive HR solutions tailored to the unique needs of local businesses and organizations. Their services encompass expert HR consulting, strategic talent acquisition and recruitment, and professional training and development programs. PILEDIWA also assists with critical functions such as payroll management and the development of HR policies. The firm aims to enhance organizational effectiveness and empower the workforce across Botswana.
Empowering Botswana's workforce through expert HR and training solutions.
Frequently Asked Questions
What qualifications or certifications are typically required for hospitality roles offered by Pilediwa Training & HR Consultancy in Botswana?
Most entry-level hospitality roles require at least a Botswana General Certificate of Secondary Education (BGCSE) with passes in English and Mathematics. Relevant vocational certificates — such as those from BOCODOL, BTVET, or accredited private institutions in food service, front office operations, or housekeeping — are highly valued. Some positions may also expect short courses in customer service or basic first aid certified by the Botswana Qualifications Authority (BQA).
What does a typical day look like for someone in a hospitality role placed through Pilediwa in Botswana?
Daily responsibilities vary by position but commonly include guest check-in/check-out, maintaining service standards, handling reservations, preparing reports, and collaborating with kitchen or housekeeping teams. Shifts often align with peak operational hours — early mornings, evenings, and weekends — and adherence to Botswana’s Hospitality Industry Bargaining Council (HIBC) guidelines is standard. Punctuality, respectful communication (including use of Setswana where appropriate), and flexibility across departments are consistently expected.
How does workplace culture in Botswana’s hospitality sector differ from other countries, and what should job seekers expect?
Botswana’s hospitality culture emphasises respect for hierarchy, communal teamwork, and warm interpersonal engagement rooted in both Setswana values (like *botho*) and international service standards. Employers value humility, willingness to learn, and adaptability — especially when interacting with diverse guests and colleagues. Dress codes, language use (English and Setswana), and observance of public holidays (e.g., Presidents’ Day, Botswana Day) are routinely upheld across establishments.
What realistic career progression paths exist for hospitality professionals placed via Pilediwa in Botswana?
Entry-level staff often progress to supervisory roles (e.g., Front Office Supervisor, Assistant Housekeeper) after 2–3 years of consistent performance and further BQA-recognised training. With experience and qualifications, advancement to departmental management or cross-functional roles (e.g., Training Coordinator, HR Assistant) is possible, particularly within larger hotels or corporate hospitality groups operating in Gaborone or Maun. Continuous professional development through BTVET or industry workshops strongly supports upward mobility.
What benefits — such as leave, medical aid, or pension — are typically offered to hospitality staff placed in Botswana through consultancies like Pilediwa?
All formal employers must comply with Botswana’s Employment Act, providing at least 24 days of paid annual leave, sick leave, and maternity/paternity leave as stipulated. Medical aid is increasingly common but not universal — many employers offer group schemes through providers like Medshield Botswana or BONFIRE, while others provide partial subsidies. Pension contributions follow the Botswana National Pension Fund (BNPF) requirements, with mandatory employee and employer contributions on basic salary.
How do I apply for hospitality roles through Pilediwa Training & HR Consultancy, and what do employers in Botswana prioritise during selection?
Applications are usually submitted via email or in person at Pilediwa’s Gaborone office, accompanied by a CV, certified academic documents, and any relevant certificates. Employers in Botswana prioritise reliability, demonstrated customer service experience (even informal), strong communication skills in English and Setswana, and alignment with local workplace values like integrity and respect. Shortlisted candidates often undergo practical assessments — such as mock guest interactions or hygiene demonstrations — rather than only written tests.