Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking
- Closing Date: 2026-12-31
Key Responsibilities
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Engage with the customers in a professional way as specified in the service standards
- Ensure customer’s needs and expectations are understood and solutions provided
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
- Approve, validate, verify, check and authorise Frontline activities
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence sales activities with the specific aim to increase sales efficiencies
Requirements
- Bachelor’s degree in Business or a related field
- 12 months working experience.
How to Apply
REF Code: R50449 | Job Code: R50449
About the Company
FNB Botswana stands as a prominent financial services provider dedicated to serving individuals, businesses, and corporate entities across Botswana. Embracing its identity as 'one digital bank, one unified look,' the institution prioritizes delivering a superior online banking experience. It leverages cutting-edge technology to ensure secure, user-friendly, and high-quality financial solutions for its clientele in Botswana. The bank offers a comprehensive suite of products, ranging from personal accounts and loans to business financing and investment services. Committed to fostering economic development, FNB Botswana continuously enhances its offerings to meet the evolving needs of the Motswana populace.
FNB Botswana: One digital bank, one unified look.
Website: https://www.fnbbotswana.co.bw/
Frequently Asked Questions
What qualifications and experience are typically required for a Multiskilled Consultant position at a bank in Botswana?
Candidates usually need a diploma or degree in Business Administration, Finance, Banking, or a related field. Relevant experience in customer service or a banking environment is highly advantageous, demonstrating proficiency in handling diverse client needs.
What would be the common day-to-day responsibilities of a Multiskilled Consultant in a Botswana banking branch?
You would primarily assist customers with a wide range of banking transactions, inquiries, and product information, acting as a single point of contact for various services. This includes processing deposits and withdrawals, opening accounts, resolving issues, and identifying opportunities to cross-sell suitable banking products.
What is the typical work culture and what are the key expectations for a banking consultant in Botswana?
The work culture in Botswana banking emphasizes professionalism, strong customer service ethics, and adherence to regulatory compliance. Punctuality, respect for colleagues and clients, and a proactive approach to problem-solving are highly valued expectations.
What are the realistic career progression opportunities for a Multiskilled Consultant within the banking sector in Botswana?
Successful Multiskilled Consultants can progress to more specialized roles like Relationship Manager, Credit Analyst, or even supervisory positions within the branch or regional operations. Continuous professional development and strong performance can open pathways to management roles within the bank.
What typical benefits can a Multiskilled Consultant expect from a major bank in Botswana?
Major banks in Botswana commonly offer a comprehensive benefits package, including contributions to medical aid schemes and a pension fund. Additionally, annual leave entitlements and potential performance-based bonuses are standard offerings in the banking sector.
How should a job seeker in Botswana apply for this role, and what do employers typically look for in candidates?
Employers in Botswana look for candidates with demonstrated customer service skills, financial acumen, and a proactive attitude. Applications are typically submitted online via the bank's official career portal, requiring a detailed CV and a tailored cover letter highlighting relevant experience and skills.