NATIONAL SERVICE MANAGER – Gaborone Electronics (PTY) Ltd.

VACANCY

Company: Gaborone Electronics (PTY) Ltd.
Location: Gaborone, Botswana (National)
About Us: We are a leading provider of commercial laundry, catering, butchery, and bakery equipment solutions, serving diverse industries nationwide, complete with full after-sales back up and spares.
Job Description:
We are seeking a highly skilled and experienced National Service Manager to oversee our service operations nationwide. The ideal candidate will have a strong background in managing service teams, possess exceptional leadership qualities, and have a proven track record of delivering outstanding customer service in the commercial equipment industry.

Responsibilities:

•Develop and implement service strategies to ensure efficient and effective service delivery across all locations.
•Lead and manage a team of service/repair technicians, providing guidance, training, and support to ensure high-quality service standards are met.
•Establish and maintain strong relationships with clients, understanding their needs and addressing any service-related issues promptly and professionally.
•Monitor service performance metrics and implement improvements to optimize service efficiency and customer satisfaction.
•Collaborate with other departments, such as sales and operations, to ensure seamless coordination and execution of service initiatives.
•Stay up to date with industry trends and developments, identifying opportunities for service innovation and improvement.

Requirements:

•The ideal candidate must display a proven track record of working in a managerial position for store setup, planning, and project management of new store construction and/or renovations. A minimum of 15 years experience in the retail, fast food, or franchise industry.
•Proven experience in a managerial role within the commercial equipment service/ repair industry.
•Strong leadership skills with the ability to motivate and inspire a team.
•Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
•Demonstrated problem-solving abilities and a proactive approach to addressing service challenges.
•Ability to travel as needed to various locations nationwide.
•Familiarity with commercial laundry, catering, butchery, and bakery equipment is advantageous.
If you possess the necessary qualifications and are passionate about delivering exceptional service, we invite you to join our team as a National Service Manager.