Vacancy
Orange Money Botswana invites candidates who wish to be part of a dynamic workforce to apply for the following position:
Reporting to the Chief Executive Officer, the successful candidate will be responsible for developing and managing the Mobile Financial Services strategy. Operational Plan, Distribution & Operational reporting, Back Office activities. Float Management and also define and execute the Orange Money daily operations processes.
WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
The main duties include but are not limited to:
Define the strategy, growth and optimisation of Orange Money operations, in line with the company’s strategic objectives.
⦁ Ensure the security, robustness and compliance of operational activities; including the management or coordination of access to IT platforms for partners, agents and customers requiring complex access management.
⦁ Develop and maintain all the organisation’s processes, with the aim of achieving Orange Money’s objectives in terms of revenue, service quality and profitability.
⦁ Construct and monitor SLAs and operational key performance indicators (KPIs) and coordinate their management.
⦁ Guide continuous improvement activity through the preparation of high quality, in-depth reporting and data analysis of the Orange Money distribution activity – in order to achieve the objectives of operational excellence and efficiencies in the stream.
⦁ Organise and supervise the activities of the customer service and agent support provided by outsourced services (call centre) and monitor the proper performance of the Orange Money services.
⦁ Organize and supervise the activities of the customer and agent back office (sign- up/account opening/end of the relationship).
⦁ Coordinate the proper handling and ensure the resolution of complaints (customers/agents/partners); if necessary propose and implement the structural solutions necessary to improve the organisation’s quality of service.
⦁ Be the main point of contact for all operational activities related to partner bank(s), merchants, transactional partners (aggregators/switches/international transfers etc.)
⦁ Responsible for the proper management of Orange Money float, technical, settlement and operational accounts.
Skills:
⦁ Strategy development, execution and Management.
⦁ Operational Management.
⦁ Business Reporting and Analytics.
⦁ Leadership and Team Management.
⦁ Cost Management and Profitability.
⦁ Develop Creative and innovative culture within the team.
⦁ Communication and presentation skills.
⦁ Problem solving skills.
Qualifications and experience:
⦁ Degree in Business Management, Marketing or related.
⦁ Masters. Management / Leadership courses will be an added advantage.
⦁ At least seven (7) years of experience in Banking. Marketing, Operations or Commercial role as a Senior Manager.
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to: [email protected] The subject window on email should only contain the title of the position being applied for. Closing date: 28th June 2024. Kindly note, that Orange Money Botswana shall only correspond to short-listed candidates.
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