Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing product that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of Product Specialist. The successful candidate will provide technical and commercial support for assigned product lines, support customers with product application and performance optimization, and work closely with sales, service, and customer teams to improve equipment performance, customer satisfaction, and business growth. The position reports to the Field Service Manager.
Key Responsibilities
- Provide technical and product support for designated Sandvik product lines to internal teams and customers.
- Promote product understanding, application best practice, and correct operating procedures at customer sites.
- Support the introduction, commissioning, optimization, and ongoing performance of Sandvik products and related solutions.
- Work closely with customers to identify operational needs and recommend fit-for-purpose product solutions.
- Monitor equipment or product performance and provide recommendations to improve reliability, productivity, efficiency, and total cost of ownership.
- Assist in preparing product presentations, technical proposals, reports, and customer support documentation.
- Support product-related training for customers, operators, service personnel, and internal stakeholders where required.
- Liaise with sales, service, supply chain, engineering, and regional product teams to ensure coordinated customer support.
- Gather and communicate market intelligence, customer feedback, competitor activity, and product improvement opportunities.
- Ensure all activities are conducted in accordance with Sandvik safety standards, customer site requirements, and applicable legal and operational requirements.
- Maintain accurate records of customer visits, technical findings, product performance data, and action plans.
- Travel to customer sites as required to support field activity, product trials, technical evaluations, and customer engagement.
Requirements
- Degree, Diploma, Trade qualification in Mechanical Engineering/ Industrial Engineering/ Technical Sales/ Electrical/Electronics/ Millwright trades or a related field.
- Proven experience in a product support, technical specialist, application specialist, sales support, or mining/OEM technical role.
- Sound understanding of mining, construction, drilling, load and haul, or related Sandvik-type product applications.
- Strong technical, analytical, and problem-solving skills.
- Ability to interpret technical information, performance data, and product documentation.
- Good report-writing, presentation, and computer literacy skills.
- Valid driver’s licence.
- Good communication skills in English.
- Demonstrated commitment to safety, customer service, and continuous improvement.
- Previous experience with Sandvik or similar products, equipment, systems, or aftermarket support.
- Experience in mining, quarrying, or heavy equipment OEM environments.
- Commercial awareness and experience supporting technical sales or key customer accounts.
- Exposure to data analysis, product performance monitoring, or condition-based support.
- Experience working at mine sites in Botswana or similar operating environments.
How to Apply
Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers, where you will get more detail on the role and key effectiveness areas. Please note that you must be physically and medically fit to work in a mining environment including meeting Applications Close: 6 April 2026. Applicants who do not meet the Minimum Qualifications clearly outlined above will not be acknowledged. Only persons meeting all the requirements will be considered and then short listed. Only those on the short list will be contacted accordingly. Sandvik’s recruitment policy does not require any prospective job seekers to make payments to the organization or any of its employees as a way of securing employment.
REF Code: R0090219 | Job Code: R0090219