Companies must be domiciled in Botswana, to be considered for the award of the contracts stated below.
NB: Preference will be given to 100% citizen-owned companies
Job Summary
- Type: contract
- Location: Gaborone
- Category: Consulting
- Closing Date: 2026-07-28
Key Responsibilities
- FNB Botswana seeks to engage a qualified and experienced consultancy service provider to conduct an External Client satisfaction survey. This initiative is designed to gather continual improvement information and performance metrics, enabling omnichannel platforms to deliver near real-time client feedback and satisfaction insight.
- FNB Botswana seeks to engage a qualified and experienced consultancy service provider to conduct a Relationship Managed Portfolio Survey. The goal is to enhance internal and external client engagement by providing superior client experience
Requirements
- Companies must be domiciled in Botswana, to be considered for the award of the contracts stated below.
- NB: Preference will be given to 100% citizen-owned companies
- a qualified and experienced consultancy service provider
How to Apply
REF Code: RFP/012/FNBB/2026 & RFP/013/FNBB/2026
About the Company
First National Bank of Botswana is a Botswana-based company engaged in the banking sector. The Bank, through Pick n Pay franchise, offers sales and service channels called FNBB Kiosk. These kiosks are found in identified Pick and Pay stores that are being converted from Score supermarkets. The Bank has around three kiosks located at Lobatse, Gaborone and Francistown, which offer services, such as account opening, general enquiries, loan applications, credit card applications, Internet and cellphone registration, and check deposits. It operates a network of approximately 130 automated teller machines and over 4,000 point of sale devices. It offers customized payment, value add, collection and receipting, cash management, funding, investment, insurance and assurance, forex and trade finance, dedicated relationship manager, operating accounts, and debit and credit cards.
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for a consultancy role focused on client satisfaction surveys in Botswana?
A degree in Marketing, Business Administration, Statistics, or a related field is often preferred for such roles. Experience in market research, data analysis, or conducting surveys, along with strong analytical and communication skills, is highly valued by employers.
What are the common day-to-day responsibilities for a consultant providing client satisfaction and relationship management survey services?
Daily tasks typically involve designing comprehensive survey instruments and coordinating efficient data collection through various channels. Consultants are also responsible for conducting in-depth analysis of responses, preparing detailed reports, and presenting actionable insights to clients.
What should a consultant understand about the local work culture and expectations in Botswana when engaging with corporate clients?
Professionalism, punctuality, and respect for established protocols and hierarchy are highly regarded in Botswana's corporate environment. Building strong, collaborative relationships with clients, often involving personal interaction and trust, is crucial for successful engagements.
What realistic career progression or growth paths exist for a contract consultant in this field in Botswana?
Successful contract consultants can build a robust portfolio and reputation, leading to more lucrative or longer-term projects with various organizations across sectors. Demonstrating expertise often creates opportunities for repeat engagements, specialized roles, or even transitioning into permanent positions within consulting firms or corporate strategy departments.
What typical benefits, such as leave, medical aid, or pension, can a contract consultant expect from a role like this in Botswana?
As a contract consultant, benefits like medical aid and pension are generally not standard provisions and are often incorporated into the negotiated project fee or daily rate. While some longer-term contracts might include basic leave entitlements, these are typically less comprehensive than for permanent employees.
What do employers in Botswana specifically look for when hiring for consultancy services roles, especially for a contract position?
Employers seek proven project experience, demonstrated expertise in survey methodologies, data analysis, and strong communication skills. A compelling portfolio, positive references, and the ability to work independently to deliver results on time are highly valued for contract engagements.