Job Summary
- Type: full-time
- Location: Gaborone
- Category: NGO & Nonprofit
- Closing Date: 2026-07-30
Key Responsibilities
- Coordinate and schedule psychosocial services (case planning, therapeutic groups, team meetings)
- Lead staff in delivering group services that meet client needs
- Oversee case management, documentation, and evidence-based service implementation
- Manage team workload, planning, and division of responsibilities
- Provide technical guidance on complex cases and referrals
- Track and monitor performance across intervention areas
- Supervise and direct service-delivery staff
- Conduct performance evaluations and provide feedback
- Investigate child abuse/neglect cases and take protective action as needed
- Ensure district targets are achieved
- Conduct spot checks and collaborate across departments
- Document and ensure quality use of M&E tools
- Develop quarterly department reports
- Analyze data to enhance quality outcomes
- Monitor implementation fidelity and relevance
- Disseminate performance reports to stakeholders
- Present at relevant forums and platforms
- Serve as contact for inter-departmental linkages and district partnerships
Requirements
- Master’s degree in social work, Psychology, Community development or related fields with a minimum of 3 years relevant experience
- Bachelor’s degree in social work, Psychology, Community development or related with a minimum of 4 years experience working with children and youth
- Demonstrated ability to supervise staff, to interact with all levels of society,
- Strong communication and interpersonal skills.
- Proven willingness to work closely with donors, stakeholders and the business community
- Ability to interact with people from various cultures and backgrounds
How to Apply
About the Company
Stepping Stones International is a non-profit organization operating in Botswana, dedicated to empowering its youth. Its core mission involves supporting adolescent girls and young people to overcome significant socio-economic challenges they face. The organization has a verifiable impact, having reportedly improved the lives of over 17,000 individuals through its dedicated programs. Operating in Botswana and Malawi, Stepping Stones International continues to foster resilience and provide crucial opportunities for a brighter future within local communities.
Empowering young people in Botswana to overcome socio-economic challenges.
Website: https://steppingstonesintl.org/
Frequently Asked Questions
What qualifications and experience are typically required for a Psychosocial Support Coordinator position in Botswana?
A degree in Social Work, Psychology, Counselling, or a related human sciences field is usually essential. Extensive experience in psychosocial support program implementation, coordination, and team supervision, particularly within an NGO setting in Botswana, is highly valued.
What are the common day-to-day responsibilities for a Psychosocial Support Coordinator in a Botswanan NGO?
Daily tasks often include coordinating support services, supervising PSS officers or community workers, and facilitating group sessions for beneficiaries. This role also involves significant community engagement, program monitoring, reporting, and collaboration with local stakeholders and partners.
What is the typical work culture and expectation for NGO professionals focusing on psychosocial support in Botswana?
The work culture emphasizes strong community engagement, building trust, and cultural sensitivity when working with beneficiaries and local communities. Collaboration with local leaders and government departments is crucial, and a proactive, empathetic approach with a focus on sustainable impact is highly valued.
What are the realistic career progression opportunities for a Psychosocial Support Coordinator within the NGO sector in Botswana?
Career paths can lead to roles such as Program Manager, Senior Psychosocial Specialist, or Monitoring and Evaluation Officer within the same or larger NGOs. Further specialization in specific thematic areas or leadership positions within the humanitarian or development sector are also possible.
What kind of benefits package (e.g., leave, medical aid, pension) can be expected for this role in Botswana's NGO sector?
Most established NGOs in Botswana offer standard benefits like annual leave, sick leave, and compassionate leave in line with local labor laws. Medical aid and pension contributions are often provided by larger, well-funded organizations, though the specifics can vary based on the NGO's policies and funding.
What should I focus on in my application and interview to succeed for a PSS Coordinator role in Botswana?
Emphasize your practical experience with community-based psychosocial support, program management, and your understanding of local cultural contexts and dynamics. During interviews, demonstrate your leadership potential, problem-solving skills, and ability to work effectively with diverse populations and manage a team.