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9 hours ago
Executive Suites & Spa is a 3-star boutique hotel in Letlhakane, where our trademark is cleanliness, exceptional guest experience, and warm hospitality. We are seeking an experienced Front Desk Receptionist-a charismatic, proactive guest relations expert passionate about creating outstanding first and lasting impressions for our local and international guests. This role requires a self-managing professional who communicates with excellence, values guest feedback, and efficiently manages front-desk operations. The ideal candidate is a natural problem-solver, a supportive team player, and a positive individual dedicated to our company’s success and growth.
Job Summary
- Type: full-time
- Location: Letlhakane
- Category: Hospitality
- Closing Date: 2026-07-31
Key Responsibilities
- Creating outstanding first and lasting impressions for our local and international guests.
- Communicates with excellence, values guest feedback, and efficiently manages front-desk operations.
Requirements
- Education: Certificate or Diploma in Hospitality Management, Front Office Operations, Tourism, or a related field.
- Experience: Minimum 1-2 years of experience in front office or customer service roles (hospitality experience preferred).
- Communication: Fluent in English and Setswana with excellent verbal and written communication skills.
- Computer Skills: Proficient in Microsoft Office (Excel, Word) and comfortable using hotel management/booking software.
- Personal Attributes: Exceptional grooming standards, a friendly personality, high integrity and the ability to work under pressure in a fast-paced environment.
Salary
Competitive
How to Apply
Apply by email: recruitment@executivesuitespa.co.bw
About the Company
Executive Suites & Spa is a distinguished hospitality establishment located in Gaborone, Botswana, offering upscale accommodation and wellness services. The company provides spacious, well-appointed suites designed for both short-term and extended stays in the nation's capital. Guests can benefit from their on-site spa facilities, ensuring a relaxing and rejuvenating experience amidst a busy schedule. Executive Suites & Spa caters to discerning business and leisure travellers seeking comfort and luxury within the vibrant city of Gaborone.
Experience luxury and rejuvenation in Gaborone, Botswana.
Frequently Asked Questions
What qualifications and experience are typically required for a Receptionist role in Executive Suites & Spa in Botswana?
Employers generally look for a BGCSE or equivalent, often supplemented by a certificate or diploma in hospitality, front office operations, or secretarial studies. Previous experience in a high-end hospitality environment, even an internship, is highly advantageous for this specific role.
What are the primary day-to-day responsibilities for a Receptionist in an Executive Suites & Spa environment?
Key duties include greeting and assisting guests, managing bookings for suites and spa services, handling check-ins/check-outs, and processing payments. You will also manage incoming calls, direct enquiries, and maintain a professional front office appearance.
What are the key aspects of work culture and professional expectations for a Receptionist in Botswana's hospitality sector?
Punctuality, professionalism, and a warm, welcoming demeanor are highly valued in Botswana's hospitality industry. Excellent customer service, respect for cultural norms, and the ability to communicate effectively in English and Setswana are crucial for success.
What are the potential career progression opportunities for a Receptionist in a luxury hospitality setting in Botswana?
Successful receptionists can advance to roles like Senior Receptionist, Front Office Supervisor, or Guest Relations Officer. With further training and experience, paths can lead to Assistant Front Office Manager or even Spa Coordinator positions within the hospitality group.
What kind of benefits can a Receptionist typically expect from an employer in the Botswanan hospitality sector?
Standard benefits usually include annual leave, sick leave, and sometimes a gratuity or service charge depending on the establishment. Larger executive suites or hotels may offer medical aid contributions and participation in a pension fund.
How should I apply for a Receptionist role in Botswana, and what do employers typically look for?
Submit a well-structured CV and a compelling cover letter highlighting your relevant experience and customer service skills. Employers seek individuals with strong communication abilities, a professional appearance, and a genuine passion for guest satisfaction in a luxury setting.