Job Summary
- Type: full-time
- Location: Gaborone
- Category: Account Management
- Closing Date: 2026-09-04
Key Responsibilities
- Being responsible for completing identification tasks and profiling our most loyal customers.
- Providing a seamless experience during customers’ compliance processes, with the goal of increasing compliance pass rates.
- Being customer obsessed, striving to deliver a mobile-led experience and delivering feedback to wider stakeholders on customers’ experiences.
- Using Betway’s global partnerships to create and attend a world-class hospitality calendar for our customers across the globe.
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile-first gaming.
- Managing a sustainable cohort of account-managed customers.
- Managing and reporting on performance with a key focus on increasing long-term player values and retention rates.
- Providing a world-class service to our customers that builds trust, being available and the central point of all HVC customer contact.
- Delivering a strong return on investment within budget for both on and off-site hosting.
Requirements
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
- Exceptional attention to detail, ensuring high standards of quality in all outputs.
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
- Fluency in English.
- Proven working experience of account management in an iGaming company.
- Experience in hosting customers, knowing what world-class service looks like.
- Clear understanding of iGaming with strong knowledge of sports and casino products.
- Strong AML and Responsible Gaming knowledge, inclusive of SoW and SoF.
How to Apply
REF Code: JR13636
About the Company
Betway, operating in Botswana through its local entity Delta Bay (Pty) Ltd, is an online sports betting and gaming company licensed by the Botswana Gambling Authority. The company offers Batswana customers wagering on football, basketball, tennis and other sports, along with casino-style games, accessible via its website and mobile app. As part of the wider Betway group, which has a significant presence across sub-Saharan Africa, the Botswana operation tailors its offerings to local markets, including support for popular local payment methods. Delta Bay (Pty) Ltd is registered in Botswana and complies with national gambling regulations governing responsible gaming.
Botswana's trusted online sports betting and gaming platform
Frequently Asked Questions
What qualifications do I need to become a Relationship Manager at Betway Premium in Botswana?
Most employers look for a diploma or degree in marketing, business administration, sales, or a related field from a recognised institution such as BIUST, UB, or BAC. A valid driver's licence and prior experience in account management or client-facing sales are usually strong advantages. Familiarity with the betting or gaming industry can also set you apart.
What are the typical day-to-day responsibilities of this role?
You would manage a portfolio of premium clients, build relationships with key stakeholders, and drive customer retention through regular engagement. Duties typically include meeting sales targets, resolving client queries, coordinating promotions, and reporting on account performance. Expect a mix of field visits, phone contact, and CRM-based reporting.
What is the work culture like for this kind of role in Botswana?
Botswana workplaces generally value professionalism, punctuality, and respectful communication, so maintaining good etiquette with clients is essential. Relationship management roles often involve travel within your assigned region, so flexibility and self-discipline are expected. Team collaboration and hitting monthly targets are usually emphasised.
What career growth can I expect as a Relationship Manager?
Strong performers often progress to senior relationship manager, regional manager, or head of account management roles over time. The skills gained—client retention, negotiation, and reporting—are transferable across banking, telecoms, insurance, and gaming sectors in Botswana. Demonstrating consistent target achievement is the fastest route to promotion.
What benefits are typically offered for roles like this in Botswana?
Common benefits include paid annual leave, medical aid contributions, and pension fund participation under Botswana's standard employment practices. Some employers add performance bonuses tied to sales targets and allowances for travel or airtime. Specific packages vary by employer, so confirm details during the offer stage.
How do I apply, and what do employers in Botswana look for in candidates?
Applications are typically submitted via the company's careers page or email with a CV and cover letter tailored to the role. Employers look for proven sales or account management experience, target-driven mindsets, excellent communication skills, and knowledge of the local market. Prepare to discuss how you have retained clients and met KPIs in past roles.