First Capital Bank Botswana. The Relationship Manager will provide dedicated relationship management to a portfolio of high-value commercial clients, driving balance sheet growth and profitability through effective client acquisition and retention strategies. First Capital Bank is a Member of the Deposit Insurance Scheme of Botswana. Belief comes first.
Key Responsibilities
- Establish and develop sales opportunities to meet customer needs.
- Drive the sale of CASA products to both existing and new clients in line with the Bank’s growth strategy.
- Optimise portfolio potential by supporting clients in achieving their business objectives through tailored financial solutions and services.
- Build and maintain strong networks to drive proactive business development and new client acquisition within the wider community.
- Ensure full understanding and implementation of the Bank’s AML/CTF policies across the portfolio, mitigating money-laundering risks during account opening and throughout the account lifecycle.
- Cross-sell the Bank’s products and services in line with each client’s needs to maximise portfolio value.
- Identify product gaps and contribute to the ongoing development and enhancement of banking products and services.
- Make informed pricing decisions across all client segments to ensure profitability while remaining competitive and responsive to market conditions.
- Ensure client confidentiality and professionalism to maintain and increase the Bank’s image and brand.
- Take full ownership of an assigned client portfolio, ensuring the delivery of appropriate service levels and financial advice to meet client requirements.
Requirements
- Bachelor’s degree in Marketing, Sales, Business Management, or a related field (essential).
- A recognised professional banking qualification is preferred.
- Minimum of 5-7 years’ experience in relationship management within a banking or related environment.
- Strong relationship and portfolio management capability
- Proven ability to deliver excellent customer service while achieving revenue targets
- Strong understanding of banking products and service solutions
- In-depth knowledge of competitor solutions
- Exceptional leadership and team management skills
- Awareness of current and emerging industry trends
- Demonstrated negotiation skills in a corporate environment
How to Apply
Submit applications together with certified copies of academic and/professional certificates, identity card, references, and latest updated CV to recruitment@firstcapitalbank.co.bw. Deadline Date: Saturday, 21st February 2026. Phone Number: +267 390 7801. Visit our Branches. Website: firstcapitalbank.co.bw. By submitting your application, you consent to First Capital Bank collecting and processing your personal data for recruitment purposes, in accordance with the law. Your information will be handled with strict confidentiality and used only for lawful and legitimate purposes related to this vacancy. For more information on how we collect, use, store, and protect your personal data, please refer to our Privacy Notice available on our website and offices. Only shortlisted and successful candidates will be contacted.