RESERVATION ASSOCIATE – Hotel 4:30 1509 views

VACANCY 

Hotel 4:30 Reservations Associate

Reservations Associate/Agent
HOTEL 4:30

Department: Reservations
Reports To: Reservations Manager

The Role We are looking for an articulate and intuitive professional to serve as the “Voice” of our Hotel. As a Reservations Agent, you will be the first point of contact for our discerning guests. You are not simply booking rooms; you are curating the beginning of an unforgettable experience. You will manage inquiries with grace, anticipate guest needs before they are spoken, and ensure that the anticipation of the stay is as delightful as the stay itself.

Key Responsibilities

• The First Impression: Handle incoming calls and emails with the specific etiquette and verbal standards required Hotel430 standards, ensuring every guest feels valued and understood.
• Bespoke Booking: Go beyond standard reservations by profiling guests to understand the purpose of their visit (anniversaries, business, leisure) and recommending the perfect room or suite to match their needs.
• Curating Experiences (Upselling): Articulately describe and promote hotel amenities, including our dining, world-class spa, and exclusive concierge services, effectively increasing revenue per booking.
• Detail Management: Meticulously record guest preferences (e.g., dietary restrictions, pillow type, room temperature) in the Property Management System (PMS) to ensure a seamless arrival.
• VIP Coordination: Liaise closely with the Sales and Front Office teams to manage VIP arrivals, high-profile delegations, and special requests with absolute discretion and confidentiality.
• Problem Solving: Resolve complex billing or itinerary issues with patience, empathy, and a “can-do” attitude that aligns with our service philosophy.

Requirements

Reservationists agent must have exceptional customer service skills which are crucial for success in this role. You should be friendly, patient, and should be able to listen to customers’ needs and tailor your approach to meet their expectations. If you have strong communication skills and enjoy working in a fast-paced environment, this may be a great career option for you.

• Communication: Impeccable verbal and written communication skills. You must be able to craft professional, warm emails and speak with a refined, polite tone.
• Emotional Intelligence: The ability to “read the room” over the phone. You know when to be chatty and warm, and when to be efficient and swift.
• Tech Savvy: Proficiency in Hotel Property Management Systems (e.g., Opera,) is highly preferred.
• Language: Fluency in English is required; a second language is a significant asset.

Experience:

Minimum 2 years of experience in a luxury hospitality environment or high-end customer service role (airline, concierge, or similar).

Education:

A degree in hospitality OR business can provide candidates with knowledge of customer service, front desk operations, and reservation software.