About the Role
We are seeking an experienced, driven, and customer-focused Retail Store Manager to oversee the daily operations of our retail stores in Botswana. The successful candidate will be responsible for leading the store team, driving sales performance, and ensuring exceptional customer service while maintaining high operational standards.
Key Responsibilities
- Manage and oversee daily store operations
- Lead, train, supervise, and motivate store staff
- Drive sales and ensure achievement of store targets
- Deliver excellent customer service and resolve customer issues professionally
- Manage stock levels, inventory control, and merchandising
- Ensure compliance with company policies, procedures, and health & safety regulations
- Prepare staff schedules, reports, and performance evaluations
- Monitor expenses, reduce shrinkage, and control operational costs
Requirements
- Proven experience as a Store Manager or Assistant Store Manager in a retail environment
- Strong leadership, communication, and interpersonal skills
- Good understanding of retail sales, merchandising, and key performance indicators
- Ability to work flexible hours, including weekends and public holidays
- Strong organisational and problem-solving abilities
- Computer literacy (POS systems, email, basic reporting tools)
Qualifications
- Minimum of a high school certificate i.e Matric Certificate/Cambridge AS Level/ Botswana General Certificate of Secondary Education (BGCSE).
- A qualification in retail management, business, or a related field will be an advantage
What We Offer
- Competitive salary, in line with market standards in Botswana
- Performance-based incentives
- Supportive and professional working environment
- Opportunities for career growth and development
Salary
Competitive salary
How to Apply
Email your cv & qualifications to Janine.Wilkinson@trg.co.bw before 5 February 2026