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4 days ago
We are looking for a motivated, organized, and customer-focused Sales & Administration Officer to join our growing travel agency. If you are passionate about travel, enjoy working with people, and have strong administrative skills, we’d love to hear from you.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Tourism & Hospitality
- Closing Date: 2026-07-24
Key Responsibilities
- Promote and sell local and international travel packages.
- Assist clients with travel inquiries and bookings.
- Prepare quotations, invoices, and travel itineraries.
- Provide excellent customer service before, during, and after travel.
- Manage office administration, filing, and correspondence.
- Handle social media inquiries and support marketing activities.
- Maintain accurate customer records and booking information.
- Coordinate with airlines, hotels, tour operators, and other suppliers.
Requirements
- Diploma or Certificate in Business Administration, Tourism, Marketing, or a related field.
- Previous experience in sales, customer service, or administration (travel industry experience is an advantage).
- Excellent communication and interpersonal skills.
- Strong computer skills, including Microsoft Office.
- Ability to work independently and meet sales targets.
- Professional appearance and a positive attitude.
- Knowledge of travel reservation systems is an added advantage.
How to Apply
Apply by email: marvin@botalaskytravel.com
Phone: +267 71388555
Address: Gaborone, Botswana
Phone: +267 71388555
Address: Gaborone, Botswana
Frequently Asked Questions
What qualifications or experience are typically required for a Sales & Administration Officer role in Botswana's tourism sector?
Employers usually seek candidates with a diploma or degree in Tourism, Business Administration, or a related field. Relevant experience in sales, customer service, or administrative support within the hospitality industry is highly valued.
What are the common day-to-day responsibilities of a Sales & Administration Officer at a travel and tours company in Botswana?
This role involves handling client inquiries, processing bookings, preparing quotes, and maintaining accurate administrative records. You will also support sales efforts, manage correspondence, and ensure smooth operational flow for travel arrangements.
What is the typical work culture and what are the employer expectations for a role like this within the tourism industry in Botswana?
Botswana's tourism sector values professionalism, strong customer service, and reliability. Employers expect punctuality, a positive attitude, and the ability to work effectively both independently and as part of a team to deliver exceptional client experiences.
What are the realistic career progression or growth paths for a Sales & Administration Officer in Botswana's tourism sector?
With experience and further training, you can advance to Senior Sales Officer, Operations Manager, or specialize in specific tourism markets. Opportunities also exist to move into marketing or management roles within larger travel companies.
What typical benefits, such as leave, medical aid, or pension, can I expect as a Sales & Administration Officer in Botswana?
Standard benefits generally include statutory paid annual leave and public holidays as per Botswana labor laws. Many established companies also offer medical aid and pension contributions, though these can vary based on the employer and contract terms.
What do employers in Botswana look for when hiring for a Sales & Administration Officer, and what is the typical application process?
Employers seek excellent communication skills, a proactive attitude, attention to detail, and proficiency in relevant office software. The application usually involves submitting a detailed CV and cover letter, followed by an interview process that may include practical assessments.