Job Summary
- Employer: Pula Central
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Customer Service
- Salary: P3,500 per month
- Closing Date: 2026-10-13
Key Responsibilities
- Respond to WhatsApp, phone and social media enquiries.
- Explain products, prices and promotions.
- Follow up on enquiries and convert interest into sales.
- Share branch directions and confirm stock availability.
- Coordinate orders, reservations and collections.
- Handle complaints and provide after-sales support.
- Record enquiries, follow-ups and customer feedback.
Requirements
- Good communication in English and Setswana.
- Friendly, patient and professional.
- Strong sales, organisation and problem-solving skills.
- Confident using WhatsApp, social media and computers.
- Able to coordinate with staff across branches.
- Sales or customer service experience is an advantage.
Salary
P3,500 per month
How to Apply
Phone: +267 78 814 434
Frequently Asked Questions
What qualifications or education do I need for a Sales and Customer Support role at companies like Pula Central in Botswana?
Most employers require a minimum of BGCSE or equivalent, with many preferring a diploma in Business, Marketing, or Communications from institutions like BIUST or ABM University College. Proficiency in English and Setswana is typically essential, and computer literacy certificates strengthen your application.
What are the typical day-to-day responsibilities in this role?
You will handle inbound customer inquiries via phone, email, and in-person visits, process sales orders, and resolve complaints professionally. Daily tasks also include maintaining client records, following up on leads, and coordinating with warehouse or technical teams to ensure timely service delivery.
How does workplace culture and employer expectations differ in Botswana compared to other countries?
Botswana employers value punctuality, respectful communication using formal titles, and strong relationship-building with clients. Expect regular team meetings, hierarchical decision-making, and emphasis on loyalty and long-term commitment to the organization.
What career progression opportunities exist for someone starting in Sales and Customer Support?
With strong performance, you can advance to Senior Sales Consultant, Team Leader, or Customer Service Manager within three to five years. Some professionals transition into Business Development, Account Management, or operations roles, especially if they pursue additional qualifications through BQA-registered programs.
What benefits are typically offered for full-time Customer Service positions in Botswana?
Standard benefits usually include paid annual leave as per Botswana labour law, medical aid contributions, and participation in pension schemes like BPOPF. Some employers also provide performance bonuses, transport allowances, and professional development training.
How should I apply and what do Botswana employers specifically look for in candidates?
Submit a concise CV with certified copies of certificates directly to the company or through local job portals like CareerPool Botswana. Employers prioritize candidates with demonstrated local customer service experience, clean police clearance, and references from previous supervisors or community leaders.
