Job Summary
- Employer: Pula Central
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Customer Service
- Salary: P3,500 per month
- Closing Date: 2026-10-13
Key Responsibilities
- Respond to WhatsApp, phone and social media enquiries.
- Explain products, prices and promotions.
- Follow up on enquiries and convert interest into sales.
- Share branch directions and confirm stock availability.
- Coordinate orders, reservations and collections.
- Handle complaints and provide after-sales support.
- Record enquiries, follow-ups and customer feedback.
Requirements
- Good communication in English and Setswana.
- Friendly, patient and professional.
- Strong sales, organisation and problem-solving skills.
- Confident using WhatsApp, social media and computers.
- Able to coordinate with staff across branches.
- Sales or customer service experience is an advantage.
Salary
P3,500 per month
How to Apply
Phone: +267 78 814 434
Frequently Asked Questions
What qualifications or education do I need for a Sales and Customer Support role at Pula Central?
Most employers in Botswana require a minimum of a BGCSE or equivalent, with a preference for a diploma or degree in Business, Marketing, or a related field. Proficiency in English and Setswana is typically essential, and computer literacy is expected. Previous experience in retail or customer service is often advantageous but not always mandatory for entry-level positions.
What are the typical day-to-day responsibilities in this role?
You will handle customer inquiries via phone, email, or in-person, process sales transactions, and resolve complaints professionally. Daily tasks include maintaining customer records, upselling products or services, and collaborating with the sales team to meet targets. You may also assist with stock management and reporting customer feedback to supervisors.
How does workplace culture and employer expectations differ in Botswana compared to other countries?
Botswana workplaces value respect for hierarchy, punctuality, and strong interpersonal relationships built on 'botho' (humaneness and mutual respect). Employers expect loyalty and commitment, with formal communication styles common in established companies. Dress codes tend to be conservative, and building trust with colleagues and customers over time is highly valued.
What career progression opportunities exist for someone in Sales and Customer Support in Botswana?
With strong performance, you can advance to team leader, supervisor, or sales manager roles within two to five years. Some professionals transition into marketing, business development, or operations management. Pursuing additional certifications in management or digital sales can accelerate promotion prospects in Botswana's growing service sector.
What benefits are typically offered for customer service roles in Botswana?
Standard benefits usually include annual leave as prescribed by the Employment Act, paid public holidays, and sometimes medical aid contributions depending on employer size. Larger companies may offer pension schemes through the Botswana Public Officers Pension Fund or private providers. Smaller employers might provide limited benefits, so it is wise to clarify these details during the interview process.
How should I apply for this role, and what do Botswana employers look for in candidates?
Submit a concise CV and cover letter highlighting relevant experience, either online or in person as specified in the job posting. Employers in Botswana prioritize reliability, strong communication skills, and a positive attitude during interviews. Demonstrating knowledge of local customer needs and showing willingness to learn can significantly strengthen your application.
