Job Expired

**Organization Name:** Alexforbes

**Job Title:** SENIOR TECHNICAL MANAGER
**Reporting To:** HEAD – PENSION FUND ADMINSITRATION.

**Role Purpose (The Opportunity)**
* This role requires the individual to effectively and efficiently manage all operational activities including processes, systems and excellence in customer service while delivery quality outputs in accordance to service delivery standards. The incumbent will be responsible for the integration of Administration systems.
* To create relationships with internal and external clients and promote a culture of high performance, innovation, ambition and continuous improvement within the department.
* This role is a critical part of our ongoing commitment to excellence in the delivery of a superior pension administration service.

Key Responsibilities

Management of day-to-day operations in line with best practices and internal and external service level standards
Monitor quality and quantity of outputs
Review and authorise work as per authority matrix
Escalates breaches of policies / procedure appropriately
Contributes to the ongoing identification and mitigation of new risks through the assessment of external influences and internal changes
Ability to mitigate risk. Assesses how external influences and internal changes may impact the business area, systems, processes and activities
Financial Responsibilities as directed by the Executive Operations and Administration.
Financial Management to ensure Operational Success
Support and maintain the development of best practice maps, process and procedure documents.
Build and maintain exceptional internal and external client relationships
Leadership and Management
Operational Effecetiveness

Requirements

A Business-related degree or equivalent experience
3-5 years management experience
Minimum of 7 years retirement funds industry experience with a focus on Employee Benefits Administration
COP, ICIBS
Alex / Compen experience an added advantage
Strong knowledge of Pension funds and related legislation
Strong knowledge of Employee Benefit Industry
Strong Administration knowledge
Strong Knowledge of Operations
Strong Business Acumen
Excellent oral and Written communication and presentation skills
Strong knowledge of the financial services business and applicable legislation such as Pension Funds Act.
Strong knowledge of Employee risk benefits and new business processing procedures
Training Managers and Supervisors on key skills and ensuring these skills are transferred within teams.
Strong risk management skills
Good compliance monitoring skills
Strong project management skills
Advanced relationship building & networking skills at all levels
Ability to multi-task and delegate where appropriate
Ability to anticipate and manage change
Ability to work under pressure
Strategic Innovative thinking and delivery
Analytical Thinking
Excellence / quality orientation ~ capacity to ensure the highest standards of quality and efficiency are consistently maintained.
Rule orientation ~ orientation to adhere to standard rules, processes and procedures in achieving results
Ability to delegate to peers
Assertive
Ability to persuade and influence
Negotiation skills
Professional and mature business attitude
Client Service Orientation
Ability to manage expectations
Self-awareness
Resilient
Responsible & accountable
Resourceful problem solver
Effective Communicator
Results Orientated
This position requires that the individual demonstrates strong servicing skills and is keen and experienced in client operational servicing standards.
Performs duties within own area independently and with direction from line manager.
Accountable for execution of teams and implementation of assigned transactions, projects or tasks. Accountable for the efficient operation of systems, practices and procedures.

How to Apply

Email CV, application letter and copies of academic certificates in a zipped folder to the Human Resources Business Partner at recruitment@alexforbes.com

Email Subject Line: “Application for the position of Senior Technical Manager”

Deadline: no later than 17th April 2026