The Service Delivery Manager is a full-time, on-site role based in Gaborone, The Service Delivery Manager is responsible for building discipline, visibility and accountability across our client delivery process. The successful candidate will ensure that client work is properly scoped, assigned, tracked, delivered, reviewed, invoiced and communicated. They are also responsible for overseeing the quality and consistency of services delivered to clients.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Accounting, Auditing & Finance
- Closing Date: 2026-07-24
Key Responsibilities
- Manage client delivery.
- Coordinate delivery across accounting, tax, advisory, compliance and administration teams.
- Track deadlines and escalate risks early.
- Ensure clients receive regular updates.
- Maintain quality assurance and delivery sign-off.
- Stakeholder engagements.
Requirements
- A qualified chartered accountant (CA, CIMA or ACCA)
- 3+ years experience in a senior position in accounting, advisory, consulting, tax or compliance or similar environment.
- Strong organisational and follow-up skills.
- Excellent communication skills.
- Good Excel / tracker / CRM / Outlook skills.
- Strong attention to detail.
- Commercial awareness.
- Ability to work with senior professionals and hold people accountable.
How to Apply
About the Company
Addmath Advisory is a reputable business and financial consultancy firm headquartered in Gaborone, Botswana. The company specializes in providing strategic advisory services, including financial modelling, valuations, transaction advisory, and forensic investigations. Addmath Advisory supports a diverse range of clients across Botswana, helping them navigate complex financial landscapes and achieve sustainable growth. Their expertise also extends to tax advisory, risk management, and audit support, offering tailored solutions to foster robust business practices within the local economy.
Strategic financial and business advisory for Botswana enterprises.
Frequently Asked Questions
What are the typical qualifications and certifications needed for a Service Delivery Manager in the Accounting, Auditing & Finance sector in Botswana?
A Bachelor's degree in Finance, Business Administration, or a related field is generally required, often coupled with professional certifications like ITIL or Prince2. Extensive experience in service delivery management within an accounting or auditing environment is also highly valued by employers.
Can you describe the common day-to-day responsibilities of a Service Delivery Manager in this industry?
Daily tasks typically involve overseeing the efficient delivery of financial services, managing client relationships, and ensuring adherence to Service Level Agreements (SLAs). You would also focus on process optimization, team leadership, and reporting on service performance to key stakeholders.
What is the local work culture and what are the expectations for a Service Delivery Manager in Botswana's finance industry?
The work culture in Botswana's finance sector emphasizes professionalism, ethical conduct, and strong client service orientation. Punctuality, respect for established hierarchies, and a collaborative team approach are generally expected and highly valued.
What are the realistic career progression paths for a Service Delivery Manager in Botswana's Accounting, Auditing & Finance category?
Successful Service Delivery Managers often progress to senior roles such as Head of Operations, Director of Client Services, or even move into strategic consultancy within the finance sector. Gaining further specialized expertise or certifications can also open doors to specialized management positions.
What typical benefits, such as leave, medical aid, and pension, can a Service Delivery Manager expect in Botswana?
Standard benefits generally include annual leave, sick leave, and often maternity/paternity leave, aligned with Botswana's labor laws. Most reputable finance sector employers also provide comprehensive medical aid and contribute to an employee pension scheme.
How should I apply for this role in Botswana, and what do employers typically look for in candidates?
When applying in Botswana, emphasize your proven experience in service delivery management, strong leadership capabilities, and your understanding of financial operations. Employers seek candidates who can manage client expectations, drive operational efficiency, and possess relevant industry certifications.