Organization Name: DI SPANE. Job Title: SOLUTIONS ENGINEER x2 (TENABLE IN GABORONE). Role Purpose: A leading Internet Service Provider in Botswana looking for a suitably and self-driven individual to apply for the vacancy.
Key Responsibilities
- Provide support for managed security services and system operations.
- Perform monthly backups and generate firewall performance reports.
- Ensure adherence to internal SLAs and operational processes.
- Provide pre-sales support, including solution design and input into tender submissions.
- Oversee installations, monitoring and proper decommissioning of equipment.
- Manage firmware updates and patching across client systems.
- Identify and escalate operational and security risks.
- Monitor customer dashboards and recommend mitigation actions.
- Serve as the primary technical point of contact for key corporate clients.
- Resolve escalated technical issues (2nd-line support) in line with SLA requirements.
- Conduct service performance reviews and provide detailed reports on network metrics.
- Implement improvements based on root cause analysis of recurring issues.
- Maintain accurate and up-to-date customer documentation.
- Provide technical support during corporate events to ensure service stability.
Requirements
- Proven ability to manage and build strong customer relationships while delivering high levels of service.
- Strong technical problem-solving skills with the ability to diagnose and resolve complex network and system issues.
- Ability to analyse data and generate insightful reports on service performance.
- Solid understanding of SLA-driven environments and the ability to meet strict timelines and service standards.
- High level of accuracy in documentation and the ability to maintain detailed technical and customer records.
- Effective communication skills, with the ability to engage both technical and non-technical stakeholders.
- Degree in IT, Computer Science, or related field.
- 3+ years experience in network support, solution engineering, or technical account management.
- Technical knowledge of firewalls, networking, and enterprise security.
- Experience working with managed services and customer SLAs.
- Candidates with the following certifications will have an added advantage: CCNA, CCNP, Huawei Certification, CompTIA+ etc.
How to Apply
Interested Candidates who meet the minimum requirements can submit their applications, updated CV’s, references and certified copies of their academic certificates to:
* EMAIL APPLICATIONS TO: dispane.talent@gmail.com
* CLOSING DATE: 19 APRIL 2026
* EMAIL APPLICATIONS TO: dispane.talent@gmail.com
* CLOSING DATE: 19 APRIL 2026
Job Summary
Frequently Asked Questions
What are the typical educational and certification requirements for a Solutions Engineer role in Botswana?
A Bachelor's degree in Computer Science, Information Technology, or a related engineering field is usually expected. Relevant industry certifications, such as AWS Certified Solutions Architect or Azure Solutions Architect Expert, are highly valued. Practical experience demonstrating problem-solving and technical expertise is also crucial for this role.
What does a Solutions Engineer typically do on a day-to-day basis in Botswana?
Day-to-day tasks involve understanding client technical requirements, designing and presenting suitable technical solutions, and collaborating with sales teams. You'll also provide technical support during the sales cycle, conduct product demonstrations, and ensure proposed solutions align with client business objectives.
What can I expect regarding the work culture and professional expectations for an IT role like this in Botswana?
The work culture in Botswana often emphasizes teamwork, respect, and a professional yet collaborative environment. Punctuality, strong communication skills, and a proactive approach to problem-solving are highly valued in the local IT sector. Adaptability and a willingness to learn new technologies are also important.
What are the realistic career progression opportunities for a Solutions Engineer in Botswana?
A Solutions Engineer can progress to a Senior Solutions Engineer or Lead Solutions Architect, specializing in particular technologies or industries. Opportunities also exist to move into IT management or pre-sales leadership roles, leveraging accumulated technical and client-facing expertise. Continuous professional development and acquiring new certifications will enhance growth prospects.
What kind of typical benefits package can a Solutions Engineer expect from employers in Botswana?
Most reputable employers in Botswana offer competitive benefits packages that often include medical aid, a pension scheme, and annual leave. Some companies may also provide professional development opportunities, training budgets, or performance-based bonuses as part of their compensation. The specifics can vary significantly between companies.
How should I tailor my application, and what do Botswanan employers look for in a Solutions Engineer?
Highlight your technical skills, problem-solving abilities, and any customer-facing experience in your CV and cover letter. Employers in Botswana also value candidates with strong communication skills, a proactive attitude, and a demonstrated ability to work collaboratively within a team. Showcasing your understanding of local market needs can also be an advantage.