Great Explorations/ Xigera Safari Lodge is looking for a qualified and experienced candidate to fill the position of Spa reservations Administrator & Consultant
Job Summary: The candidate will be reporting to The General Managing Director and responsible for being an immediate link between guests and the company in making sure that spa bookings are made available in a professional, commercial and profitable manner and are aligned to the company’s revenue growth and expanding its market presence. The candidate must ensure superior standards of marketing for both the lodge and its services and brand.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality
- Closing Date: 2026-07-31
Key Responsibilities
- The candidate must accurately obtain and input Guest profile information for spa reservations.
- Ensure all the necessary information is received from the arriving guests prior to their stay
- Develop and execute marketing strategies to drive revenue growth and market share through spa bookings
- Establish and maintain professional relationships with clients, partners and industry stakeholders
Requirements
- Diploma in Beauty Therapy / Management in Hospitality from a well-established and accredited institution
- Must poses 5 – 10 years’ experience in Hospitality and Guest relations
- Must possess strong communication skills and must be proficient with Res-request and modern Spa systems
- Expertise in market research, data analysis, and developing new clientele channels
- Updated curriculum vitae and traceable work history
- The candidate must have strong computer skills and be excellent with Pastel, Microsoft and Excel models
Salary
A salary will be offered which matches the qualifications, experience, and expected contribution of the successful candidate
How to Apply
Apply by email: mbakhai@xigera.com
Address: HR Department P O Box 2311, Maun
Address: HR Department P O Box 2311, Maun
About the Company
Xigera Safari Lodge is an exclusive hospitality establishment operating within Botswana's pristine wilderness. This distinctive lodge offers guests a luxurious and immersive safari experience. It features twelve spacious, individually designed suites, each crafted to provide unparalleled comfort and style. The lodge is uniquely situated, all but hidden amid a magnificent canopy of indigenous trees, ensuring a deeply integrated natural setting. Xigera Safari Lodge thus provides a secluded and bespoke retreat for discerning travelers seeking the very best of Botswana's natural beauty.
Crafting unique safari experiences amid Botswana's indigenous trees.
Website: https://www.xigera.com/
Frequently Asked Questions
What qualifications or experience are typically required for a Spa Reservations Administrator & Consultant role in Botswana?
Candidates often need a diploma or certificate in hospitality, tourism, or spa management, coupled with prior experience in reservations or a customer service-focused role. Strong computer literacy and excellent communication skills are crucial for managing bookings and client interactions effectively.
What are the main day-to-day responsibilities for a Spa Reservations Administrator & Consultant in a lodge setting like Xigera Safari Lodge?
Daily tasks include managing spa bookings, responding to client inquiries via phone and email, and providing expert consultation on spa treatments and services. You'll also maintain guest profiles, coordinate schedules with spa therapists, and ensure seamless delivery of all spa experiences.
What is the typical work culture and what are the expectations for hospitality roles in Botswana, especially in a luxury lodge?
The work culture often emphasizes professionalism, exceptional customer service, and a strong team-player attitude, reflecting Botswana's warm hospitality. Expect to work varied hours, including weekends and public holidays, to cater to guest needs in a remote and luxurious lodge environment.
What are the potential career progression opportunities for a Spa Reservations Administrator & Consultant in Botswana's hospitality sector?
With experience and demonstrated leadership, you could advance to a Spa Supervisor, Assistant Spa Manager, or even a Spa Manager position within a lodge or hotel group. Developing strong operational and guest relations skills will be key to unlocking these growth paths.
What kind of benefits package can a job seeker typically expect for a full-time hospitality role in Botswana?
Full-time employees in Botswana's hospitality sector usually receive statutory benefits like paid annual leave and contributions to the Botswana Public Officers Pension Fund (BPOPF) or a similar scheme. Medical aid contributions, and often accommodation and meals, are common benefits especially for remote lodge positions.
What should a job seeker in Botswana focus on when applying for this role, and what do employers typically look for?
Employers seek candidates with proven customer service skills, meticulous attention to detail, and a genuine passion for guest satisfaction and wellness. Highlight your relevant experience, computer proficiency, and ability to thrive in a demanding, guest-centric environment in your application and interview.