Support Technician wanted at Data Cloud

Data Cloud is seeking for a Support Technician to provide system and network operations support in a 24×7 high availability disaster recovery service environment.

• Monitor system and network using various network management and service desk tools
• Perform various system and network maintenance tasks in Windows and Linux environments
• Provide hands-on, telephone and email technical support to clients
• Apply system and network administrative skills toward problem detection, debugging and recover
• Clearly, accurately and concisely articulate problems and symptoms when escalating issues

• Install and configure backup software on client desktops, servers, and laptops
• Plan and coordinate the installation, testing, operation, troubleshooting and maintenance ofLinux/Windows hardware/software and peripherals used for backup and disaster recovery solutions
• Periodically test backup media to ensure backup system is working

• At least 3 years’ experience working for a similar Managed Service Provider (MSP) or Internet ServiceProvider (ISP)
• Experience in a rapid paced, time sensitive, high-quality environment
• Degree or Diploma in related field (computer science and/or network engineering)
• Drivers License

Technical Knowledge:

• System Administrator Level knowledge of Linux (command line), Windows Server (2003/8/12),Active Directory, SQL Server

• Understanding TCP/IP network environment and ability to debug network problems
• Familiarity with virtualised environments like VMWare and Hyper-V is a plus
• Configuring and managing backup schemes to disk/tape

Key Skills

• Ability to work with minimal supervision
• Troubleshooting end user and server problems
• Good communication in English & Setswana
• Professionally presented & well spoken
• Ability to perform requirements gathering and interpretation of client needs

Key Values

• Attention to detail and follow-through
• Deadline-driven
• Cool headed and clear minded
• Respectful
• Organised