The Botswana Stock Exchange (BSE) is a globally connected capital markets exchange driving investment and growth while advancing market depth through a bold new strategy. As part of our ambition, we are strengthening our technology capability and digital infrastructure to support operational excellence and a seamless user experience across the Group. The System and Helpdesk Administrator plays a critical role in ensuring the availability, reliability, performance and continuity of the BSEL group IT environment. The role is responsible for implementing, operating and supporting IT systems and end-user services, ensuring stable system performance, responsive user support, and the effective resolution of technical issues. Combining systems administration and helpdesk functions, the role underpins user productivity and seamless business operations.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-08-13
Key Responsibilities
- Systems Operations: Monitor, configure, administer and maintain IT systems, networks and infrastructure to ensure availability, reliability, optimal performance and recovery.
- End-user Support: Provide first- and second-line support, resolving technical issues in a timely and professional manner.
- User & Access Management: Manage user accounts, access rights, and system configurations in line with security standards.
- Incident Management: Monitor system performance, troubleshoot issues and support effective incident resolution.
- Security & Governance: Adhere to IT service and asset management, security and governance frameworks.
- Service Continuity: Support stable IT operations and continuous service availability across the organisation.
Requirements
- A Bachelor’s degree in Information Technology, Computer Science or a related field.
- Professional certifications in systems administration or IT support preferred.
- A minimum of three (3) years’ experience in systems administration and helpdesk support.
- Experience supporting enterprise operating systems, infrastructure, user devices, applications and networks.
- Exposure to ticketing systems, incident management, service desk operations and IT service management practices.
- Understanding of IT security, access control, and governance standards.
- Strong analytical, problem solving and customer service skills.
How to Apply
Suitably qualified candidates are invited to submit a comprehensive curriculum vitae together with a covering letter that articulates their motivation for the role and evidence of relevant experience. Applications should be submitted to: recruitment@bse.co.bw by 26 June 2024. Only shortlisted candidates will be contacted. The Institution is an equal opportunity employer and encourages applications from all qualified individuals.
About the Company
The Botswana Stock Exchange (BSE) is a stock exchange located in Gaborone, Botswana. The Botswana share market was established in 1989 and became the Botswana Stock Exchange in 1994. It is governed by the Botswana Stock Exchange Act.
Website: https://www.bse.co.bw/
Frequently Asked Questions
What qualifications and certifications are typically required for a System & Helpdesk Administrator role in Botswana?
A Diploma or Degree in Information Technology, Computer Science, or a related field is generally expected for this role. Practical certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly advantageous and demonstrate specific technical competencies.
What are the common day-to-day responsibilities of a System & Helpdesk Administrator in Botswana?
Daily tasks typically include providing first and second-line technical support to users, troubleshooting hardware and software issues, and performing routine system maintenance. This also often involves network monitoring, user account management, and ensuring data backup integrity across the organization.
What are the typical career progression paths for a System & Helpdesk Administrator in Botswana?
A System & Helpdesk Administrator can realistically progress into more specialized roles such as a System Administrator, Network Administrator, or even an IT Security Analyst. Further professional development and experience can lead to IT management positions or consulting roles within the technology sector.
What is the typical work culture like for IT professionals in Botswana, and what are key expectations?
The work culture in Botswana values professionalism, punctuality, and a collaborative spirit among IT teams. Employers expect strong problem-solving skills, excellent communication, and a proactive approach to maintaining reliable and secure IT systems within a professional environment.
When applying for IT roles in Botswana, what do employers typically look for and what's the application process like?
Employers in Botswana look for a well-structured CV highlighting relevant technical skills, practical experience, and a strong problem-solving aptitude. The application process usually involves submitting an application, followed by interviews that assess both technical proficiency and cultural fit within the organization.