Bayport Financial Services is on the lookout for a vibrant and motivated Team Leader to steer our team towards excellence. If you thrive on leadership and delivering results, we want to hear from you.
**Employment type:** 12 Months Fixed Term Contract
**The post is tenable in Shakawe.**
**Main purpose of the Job:**
Responsible for the smooth running of a Branch and to achieve all set sales targets. He/she also ensures that Quality Control is done properly at the branch level. The Team Leader supervises all sales agents and ensures that the active agents’ headcount is at the agreed level. It is the Team Leader’s responsibility to manage all equipment in the branch.
Key Responsibilities
- Assists in the designing and development of sales strategy and maximising revenue growth for Bayport through the development, facilitation, implementation and ongoing maintenance of sales initiatives and campaigns.
- Ensure that the Branch has the minimum number of agents required to achieve/exceed targets
- Achieve new and repeat ratio split as determined and set by the business throughout the period. Achieve the required quality benchmarks as set by the business.
- Ensure branches contain monthly variable costs within budget, e.g. telephone, stationery, refreshments, etc.
- Assume responsibility for the day-to-day running of the branch, including petty cash reconciliations.
- Ensure open communication lines and allow for the flow of information from the Support Office to the agent level.
- Ensure that branch facilities are fully functional, compliant and well-maintained.
- Stay abreast with current industry trends and provide regular feedback on competitor information.
- Takes responsibility for the branch customer services.
- Resolve all customer service queries timeously by attending to them immediately and providing feedback to relevant parties.
- Logs all customer events as required in the provided systems.
- Instils processes and strategies that safeguard high standards of customer service.
- Client protection principles must be incorporated into the way the branch business operates.
- Ensures adherence to company policies and procedures.
- Manages loan application rejections from the Support Office below, sets KPI standards.
- Hold weekly performance feedback sessions with Sales Agents.
- Ensure that all Agents and the Cleaner adhere to all Bayport policies and procedures (e.g. Credit policy, Agent’s code of conduct, etc.)
- Ensure that Sales Agents and Cleaners have the necessary company-sanctioned resources to fulfil their roles and duties.
- Ensure continuous recruitment of talented and suitably qualified Sales Agents.
- Offers guidance, mentorship and coaching to Sales Agents on how to achieve and maintain excellent sales performance within their respective Branches. Ensure that all staff, including agents, are continuously trained on product, systems and processes.
- Conduct formal appraisals and give constructive performance feedback to all Agents and other Branch Staff.
- Reward and recognise good performance through awards, written and verbal feedback.
- Develops subordinates in accordance with company goals.
- Ensure that all tasks are carried out with a high degree of professionalism.
- Perform presentations to prospective clients, proposals and close new deals.
- Proactively identify new opportunities to further expand the business.
Requirements
- Diploma in Sales & Marketing or any related field
- Long & Short-term COP
- Presentation Skills
- 2 years of financial industry experience or the micro lending industry
- Analytics
- Computer Literacy (MS Office Suite: Word, Excel, Outlook, PowerPoint)
- Report Writing
- Direct Marketing Experience
- Organisational Policies & Procedures
- Presentation Skills
- Business Performance Monitoring
- Delegating and Directing
- People Performance Monitoring
- Problem solving
- Communication
- Strategic Thinking
- Team Management
How to Apply
Interested applicants are encouraged to submit a comprehensive application, complete with a curriculum vitae, to **jobs@bayport.co.bw** no later than **12th February 2026.**
Bayport will correspond only with shortlisted candidates.
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